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Join to apply for the Sales Manager (Remote) role at Info-Tech Research Group

As an Account Manager, you will manage a book of business by providing a range of operational, administrative, and call-based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross-selling.

1. Create and execute sales and service activity plans. Manage member life-cycle tasks, including scheduling and leading calls.
2. Own all account management conversations with secondary account stakeholders.
3. Ensure members leverage their membership by delivering high-quality service to help drive renewal and future sales.
4. Manage and respond to inbound requests from members.
5. Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech.
6. Complete scheduled and ad hoc data queries of our CRM.
7. Ensure the CRM contains accurate account details and contact information.
8. Actively seek to increase product knowledge.

1. University degree.
2. 3+ years of Account Management experience, with a proven track record of success.
3. Experience working in the IT Research and Advisory market.
4. Experience working as part of a team is an asset.

1. Critical Thinking: Ability to assimilate complex information and communicate it simply. Effective internal and external communication. Understand value propositions and communicate clearly to members. Understand client needs and find analysts to support them.
2. Planning & Organization: Set daily schedules, plan territory, and set plans for account growth.
3. Time Management: Manage the member lifecycle, schedule calls, prioritize tasks effectively.
4. Goal Setting: Set personal goals around conversations, demonstrate commitment to professional development, own performance, and monitor progress.
5. Active Listening: Identify client needs, ask insightful questions, and listen effectively.

• Competitive compensation packages
• Comprehensive benefits coverage: Health, Dental, Vision, etc.
• President’s Club awards and trips
• RRSP matching
• Generous time-off policies with summer hours and soft close days
• Employee recognition and development programs
• "Buy a book" program
• Pet-friendly offices, onsite gym, virtual yoga sessions, rooftop patio, company fun days, and more!

ITRG is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected factors. Accommodation will be made available upon request throughout the recruitment process.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: IT Services and IT Consulting

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