Quality Control jobs in United States

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Service Dispatch Supervisor - Stanley Access Technologies, Quebec, QC

Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.

What You Will Do:

Remotely lead the activities of 10 to 25 service technicians and possibly a dispatcher; share on-call responsibilities.

Supervise and develop processes and tools to improve productivity, efficiency, and customer satisfaction to maximize revenue; visiting new and existing customers is essential.

Create an environment that ensures optimal customer satisfaction while achieving/exceeding regional goals.

Build high-performing teams and lead regional efforts to recruit, train, and develop talent.

Provide leadership in defining and achieving regional goals for the cost-effective installation, maintenance, and repair of Stanley products as well as growing the direct service customer base.

Analyze, develop, and implement systems and processes to improve productivity.

Provide direct leadership to service technicians, the service dispatcher, warehouse staff, and administrative support.

Actively participate in and support all initiatives such as recruiting, training, and mentoring service technicians to improve efficiency.

Model, encourage, and promote Stanley values, including accountability, respect, integrity, vision, ambition, boundarylessness, and speed.

Audit all incoming work orders for accuracy, such as: part numbers, door IDs, signatures, customer forms, purchase order numbers, and authorized amounts (NTE).

Conduct half-day or full-day ride-alongs to assess work practices and safety equipment.

What You Need to Succeed:

A valid, unrestricted driver's license is required for this position.

Ability to work nights and/or weekends if necessary.

University degree (technical preferred, BSEE/BSME) or equivalent experience.

Proven track record of success.

Ability to work in a fast-paced and chaotic environment.

Proven experience in training and teamwork.

Strong business acumen (productivity improvement, understanding of P&L, data analysis).

Demonstrated communication skills.

Excellent interpersonal and teamwork skills.

Strong attention to detail.

Additional Preferences and Qualifications:

Previous experience in sales or field services.

Previous experience with highly engaged work teams.

Previous supervisory experience.

University degree (technical preferred, BSEE/BSME)

Why Work for Us ?

Allegion is a Great Place to Grow your Career if:

You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it ”.

You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us .

You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work !

What You’ll Get from Us:

A commitment to Diversity, Inclusion & Belonging: making a difference and leading with purpose

High energy, influential, cross collaborative team environment

Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching.

Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion.

Health, dental and other insurance coverage, helping you "be safe, be healthy"

Tuition Reimbursement

Employee Discounts

Community involvement and opportunities to give back so you can "serve others, not yourself"

Apply Today !

Join our team of experts today and help us make tomorrow’s world a safer place !

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role .

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team .

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion plc is a provider based in Dublin of security products, for homes and businesses.

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