Operations jobs in Canada

The salary range for this position is CAD $52.39/Hr. - CAD $66.65/Hr.

Come work as a Clinical Operations Supervisor with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for a Clinical Operations Supervisor (RN/RPN) to join the Older Adult Mental Health and Substance Use Services in Vancouver, BC. Apply today to join our team!

Older Adult Mental Health and Substance Use Services provides specialized community-based mental health and substance use services for older adults, providing mental health services to senior clients with cognitive decline due to aging-related conditions. This program serves adults aged 65 and over living in the Vancouver Coastal Health region.

As a Clinical Operations Supervisor with VCH you will:

• Administrate/oversee and provide supervision to designated staff and team professionals including continuous communications, conflict resolution, performance recognition, coaching, performance management, safe work and resident transfer practices, workload and staffing issues.
• Conduct Attendance Wellness Promotion (AWP), Respectful Workplace, accommodation and other meetings in conjunction with an HR Advisor.
• Recruit, hire, select, mentor, and retain staff.
• Oversee all aspects of care delivery and daily activities of designated programs/areas.
• Liaise with key stakeholders on the achievement of quality indicators and program goals and objectives.
• Ensure a high standard of care while promoting interdisciplinary practice and ensuring a safe environment for staff and residents.
• Quality patient/client care is supported through a patient/client/family centered care model in accordance with established standards of professional practice and the vision and values of the organization.

Education & Experience

• Current practicing registration as a Registered Nurse or a Registered Psychiatric Nurse with the British Columbia College of Nurses and Midwives (BCCNM).
• Baccalaureate in Nursing and/or Bachelors in Psychiatric Nursing.
• Five (5) years recent related experience in an appropriate area of clinical practice within a large complex health organization.
• Strong facilitation, conflict management and resolution skills that include three (3) years supervisory leadership experience or equivalent combination of education, training and experience.
• Experience using a variety of software applications including presentation, word processing, spreadsheet and databases.

Knowledge & Abilities

• Comprehensive knowledge of issues in relevant service area including current trends, best practices and modalities of treatment.
• Demonstrated ability to function as a strong team leader, motivator, coach/mentor, and team member within a complex multidisciplinary setting.
• Demonstrated ability to continuously communicate effectively and strategically with colleagues, physicians and health care staff, both one-on-one and in groups.
• Utilizes strong critical thinking skills when making decisions, resolving issues/conflict.
• Demonstrated ability to adjust to new or unexpected events, problem solve, and deal effectively with and guide others in resolution of conflict issues.
• Demonstrated ability to manage and resolving conflict.
• Demonstrated ability to model and foster a positive, collaborative, and respectful team working environment.
• Ability to maintain a high level of professional confidentiality.
• Demonstrated ability to provide clinical and administrative supervision and consultation.
• Demonstrated skills and ability to facilitate team building and to work both independently and collaboratively.
• Demonstrated listening and information seeking skills that promotes open and direct communication and leads to a cooperative approach to problem solving.
• Demonstrated organizational and planning skills.
• Demonstrated ability to set priorities, organize work, and meet deadlines.
• Demonstrated ability to operate related equipment.
• Physical ability to perform the duties of the position.
• Employs advanced expertise in the use of current computer applications to create and maintain a variety of client care information systems (such as PARIS), databases, documents and presentations.
• Demonstrated skill in CPR techniques.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Check.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation. Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025. Only short-listed applicants will be contacted for this posting. Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply. Thank you for your interest in Vancouver Coastal Health.