Operations Manager

British Swim School of Vancouver BC; West Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A local swim school franchise in Metro Vancouver is seeking an Operations Manager to oversee daily business activities and manage staff. This full-time role focuses on customer engagement and fiscal responsibility, including budget management and employee training. Candidates should have management experience and strong organizational skills. Opportunities for bonuses and paid training are available.

Benefits

Pay starts at $28

Paid training

Birthday off

Possible annual PTO

Medical benefits

Qualifications

• 1+ years of management experience required.
• Have a responsible and professional demeanor.

Responsibilities

• Hire, train, and manage employees.
• Educate and promote services to customers.
• Develop and implement class schedules.
• Manage inventory and monitor equipment.
• Develop and adhere to the annual budget.

Skills

Excellent communication skills

Customer service skills

Organizational skills

Microsoft Office proficiency

Education

Bachelor’s degree in business administration or applicable experience

Job description

Overview

At British Swim School, this role is an opportunity to learn, grow, and impact the community while supporting the mission to ensure survival of the littlest. This position reports to the Franchise Owner and is a full-time role focused on operations and people management within the local franchise.

Compensation and Benefits

• Pay starts at $28, based on experience with possible opportunities for bonuses.
• Paid training.
• Birthday off and paid.
• Possible annual PTO and medical benefits.
• Opportunity to make a difference within your community.

The Position

The Operations Manager oversees day-to-day business activities, including interacting with customers, staff, and pool partners. The Operations Manager is fiscally responsible for all aspects of the business — managing the budget, payroll, vendor payments, and daily expenses. This is a full-time position reporting to the Franchise Owner.

Your Typical Responsibilities

• Hire, train, and manage employees.
• Educate and promote services to customers.
• Develop and implement class schedules.
• Manage inventory and monitor equipment.
• Develop and adhere to the annual budget.

Minimum Qualifications

• Excellent communication, customer service, and organizational skills.
• Proficient in Microsoft Office products.
• Have a responsible and professional demeanor.
• 1+ years of management experience.

Preferred Qualifications

• Lifeguarding/First Aid/CPR/AED Certification(s); may be obtained during training.
• Bachelor’s degree in business administration, project management, finance, recreation, accounting or applicable experience.

About British Swim School – Additional Context

"Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer."

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions are made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location.

We also have opportunities with our Customer Service Team, including roles that do not involve pool instruction, focused on delivering the best service in the industry and making everyone feel part of the British Swim School Family as we pursue the Survival of the Littlest mission.

Apply with Indeed