Learning And Development jobs in Canada

The Opportunity

Obtaining and up-selling parts and service orders, creating customer satisfaction, and adding value to the customer’s buying experience.

Provide consistently high levels of customer service to customers and accounts, reaching business targets through excellent communication skills and telephone sales.

The Role

1. Develop and maintain confidential client information using Wajax’s CRM software.
2. Manage customer satisfaction with existing clients by delivering excellent service.
3. Generate new and repeat sales by providing product and pricing information promptly.
4. Determine customer requirements and expectations to recommend specific products and solutions.
5. Recommend alternative products based on cost, availability, or specifications.
6. Increase sales and average order size through cross-selling, up-selling, and promotional sales items.
7. Prepare customer presentations, tenders, RFQs, and project quotations for After Market Sales Reps as required.
8. Attend site visits and customer presentations with After Market Sales Reps as needed.
9. Respond to customer inquiries via phone, fax, or email for quotes and purchases in a timely manner, including after-hours on-call rotation.

The Candidate

1. Technical, electromechanical, or post-secondary diploma related to the industrial field or equivalent experience.
2. Knowledge of mechanical power transmission, hydraulics, and/or pneumatics.
3. Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), CRM (preferably Salesforce), and ongoing product training.
4. Responsible and adaptable with problem-solving skills.
5. Results-oriented with a commitment to providing superior service.
6. Strong planning and organizational skills.
7. Good team spirit.

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider, continually innovating to serve Canadian industry coast-to-coast. We operate across various industries including energy, renewables, food and beverage, construction, industrial, transportation, forestry, mining, metal processing, and oil and gas. Our team is passionate about making a difference and driving Canadian industry forward. We offer a comprehensive compensation package including competitive pay, benefits, learning and development opportunities, and various perks.

Highlights include:

• Competitive health and dental benefits with employer-paid premiums and a health spending account.
• Industry-leading product training and e-learning opportunities.
• Exclusive discounts with manufacturers and service providers like Ford, GM, Chrysler, Dell, TELUS, and more.
• Recognition programs with merchandise, gift certificates, and cash awards.
• Health and Wellness programs.

Joining Wajax means becoming part of an inclusive and diverse team dedicated to innovation and teamwork. We are committed to employing a workforce that reflects the communities we serve across Canada. Please inform us if accommodations are needed during the interview process. Final candidates will undergo pre-screening as a condition of employment. Together, we get more done.