Learning And Development à Canada

Career Network Specialist

Sector: Savings, Individual / Temporary / Full-time / Contract duration: 15 months / Hybrid / Quebec / Montreal / Number of positions: 1 / Start date: January 2026

Please note that candidates selected for the next stage of the selection process will be contacted after the holiday period, during the week of January 5, 2026.

Build the future with us

Are you passionate about customer service and committed to delivering a superior experience to the sales force in the financial services sector? Do you excel at building trusted professional relationships and want to invest in a network that is evolving? If so, this opportunity is for you! As a Career Network Specialist, you will play a key role in supporting administrative sales activities related to individual savings and retirement.

This position is a great opportunity to showcase your skills and fully leverage your potential within a caring and reliable company. Here, people and their development are at the heart of our priorities, fostering an environment conducive to collaboration and innovation.

We are a service and support center for the Career Network sales force. The goal of the Specialty – Savings team is to provide complete and coordinated handling of requests from the sales force (calls and emails) to facilitate their administrative sales activities related to individual savings and retirement.

As a Career Network Specialist, you will be at the heart of our mission. Your main responsibilities include:

• Respond accurately to requests to assist the sales force with administrative processes related to individual savings, in compliance with manufacturer processes and Cabinet obligations for sales or transactions on active contracts (excluding any advisory role on products or taxation).
• Understand the needs of the sales force and ensure their satisfaction.
• Handle more complex files by working closely with manufacturer teams.

• Validate that Cabinet files (client files) are complete.
• Complete ongoing training to stay up to date on new internal policies and procedures and master systems effectively.

• Holds a college diploma (DEC) in administration or a related field and has 2 years of relevant experience.
• Is recognized for autonomy and excellent customer service.
• Excels at building trust-based relationships with key stakeholders.
• Demonstrates strong adaptability to change, a positive team spirit, and a proactive attitude.
• Is comfortable with new technologies.
• Has an intermediate level of French and English, as you will handle a wide variety of calls, respond to complex requests and questions verbally and by email in French and in English, and frequently interact with unilingual French and English-speaking advisors and partners across Canada daily or several times per week.

• Hybrid work model (2 days per month in the office).
• 35-hour work week, rotating schedule: 8:30 a.m. to 6:00 p.m. (Monday to Thursday) and 8:30 a.m. to 4:30 p.m. (Friday).
• Clientele: Sales force.

• A work environment where learning and development merge with a collective pursuit of excellence.
• A healthy, safe, fair, and inclusive environment where potential can be expressed and developed freely.
• The opportunity to work in a hybrid environment supported by flexibility and access to inspiring and innovative workspaces.
• Competitive benefits: Flexible group insurance, competitive pension plan, share purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and take charge of your career, where your talent truly matters!

Still hesitating? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place may be with us, and we want to get to know you!