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Onsite IT Support Technician: Windows & Mac Expert
Pathway Communications
Toronto
Presencial
CAD 50.000 - 70.000
Tempo integral
Há 27 dias

Resumo da oferta

A leading IT solutions provider in Toronto is seeking an Onsite Desktop Support Technician to provide front-line support for technical issues. The role involves troubleshooting hardware, software, and network-related problems, maintaining ticketing systems, and ensuring high levels of customer satisfaction. The ideal candidate has a diploma in IT, 2-4 years of experience in technical support, and strong communication skills. Flexible working hours may be required including evenings and weekends.

Qualificações

  • 2-4 years of experience in technical support or IT service desk roles.
  • Hands-on experience with troubleshooting Windows/MacOS, MS Office Suite, and networking issues.
  • Basic understanding of ITIL practices is preferred.

Responsabilidades

  • Respond to and resolve technical issues reported by users.
  • Log, track, and close tickets in the service desk system.
  • Provide hands-on support for technical problems.

Conhecimentos

Technical Support
Communication Skills
Analytical Skills
Problem-Solving
Customer Service

Formação académica

Diploma or degree in Computer Science, Information Technology

Ferramentas

Active Directory
ServiceNow
Jira
Descrição da oferta de emprego
A leading IT solutions provider in Toronto is seeking an Onsite Desktop Support Technician to provide front-line support for technical issues. The role involves troubleshooting hardware, software, and network-related problems, maintaining ticketing systems, and ensuring high levels of customer satisfaction. The ideal candidate has a diploma in IT, 2-4 years of experience in technical support, and strong communication skills. Flexible working hours may be required including evenings and weekends.

* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.