Field Service Technician

Culligan Quench; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading water service provider located in Metro Vancouver is seeking a Field Service Technician to perform installations and maintenance on filtered water systems. The ideal candidate should have a high school diploma and a valid driver's license, along with experience in a technician role. This position requires providing top-notch customer service and ensuring safety protocols during service visits.

Qualifications

• Must possess a valid driver's license and have an acceptable driving record.
• Accredited high school diploma or GED is required.
• Experience working as a field technician is considered an asset.

Responsibilities

• Perform service work on filtered water systems including installations and maintenance.
• Interact with customers to provide a positive service experience.
• Complete assigned installation and service routes efficiently.
• Maintain company vehicle according to policy.

Skills

Valid driver's license

Field technician experience

Customer service skills

Education

High school diploma or GED

Job description

About Quench

Culligan Quench Canada's purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front‑line role in the battle against single‑use plastic water bottles by delivering on‑demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle‑free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water‑based beverages for a fixed monthly fee, typically under a long‑term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private‑equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quenchcanada.culligan.com.

About the Role

Reporting to the Field Service Manager, the Field Service Technician is responsible for performing all service work on our filtered water systems, including bottle‑less water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includes installations, maintenance repairs, and preventative maintenance. The Field Service Technician also acts as the face of Quench, providing a positive customer service experience during site visits. Candidate must live in the lower mainland of BC (i.e. within Vancouver to Surrey area) or be willing to relocate.

Key Responsibilities

• Routinely changing water filters, cleaning and sanitizing water tanks, changing UV bulbs and clearing water lines.
• Visually inspecting for leaks and malfunctions
• Troubleshooting product for required repairs.
• Professionally greet and interact with customers, explain what you are doing, explain the functionality of the coolers, and answer any customer questions.
• Completing assigned installation and service routes in an efficient manner.
• Communicating with your supervisor, customer service, dispatch, and other team members.
• Following company inventory and tracking procedures.
• Promoting and practicing proper safety procedures and correct use of company tools.
• Following company and customer safety policies and procedures
• Maintaining and complying with company vehicle maintenance policy and procedures

Qualifications & Skills

• Accredited high school diploma, business or trade school, or GED required.
• Must possess a valid driver’s license and with acceptable driving record.
• Experience working as a field technician considered as an asset

Additional Information

• Applicants must be legally authorized to work permanently in the country of posting
• Final candidate must successfully complete a criminal background check

$30 - $30 an hour