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Job summary
A leading customer service provider in Ontario is seeking a Bilingual Customer Support Agent to provide assistance in Spanish and English. The role offers work-from-home flexibility, a competitive salary ranging from $16 to $20 per hour, and comprehensive benefits. Candidates should have at least 1 year of customer service experience and a high school diploma. Join our inclusive team focused on career growth and development.
Benefits
Qualifications
- Minimum of 1 year of customer service experience.
- Fluency in both Spanish and English is required.
- Open availability for scheduling.
- Ability to work in a quiet and distraction-free environment.
Responsibilities
- Provide inbound customer support in both Spanish and English.
- Assist customers in resolving basic technical issues.
- Promote additional products and services to customers.
- Deliver exceptional customer experiences.
Skills
Education
Employer Industry: Customer Service and Business Process Outsourcing
- Salary range of $16-$20 per hour, plus performance-based incentives
- Opportunity for career advancement with 80% of managers promoted from within
- Work-from-home convenience with flexible hours
- Comprehensive benefits including medical, dental, vision, and paid time off
- Access to ongoing training and mentorship programs
- Inclusive corporate culture with diverse employee resource groups and community support initiatives
- Provide inbound customer support in both Spanish and English using a call flow guide
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Promote additional products and services to customers
- Deliver exceptional customer experiences with a positive attitude
- Fluency in both Spanish and English
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Open availability for scheduling
- Ability to work in a quiet and distraction-free environment
- Proficiency in fast-paced multi-tasking
- Strong computer navigation skills and knowledge of PC operations
- Eagerness to learn new technologies
- A desktop or laptop available for work
- Access to high-speed internet (no wireless/hotspots or satellite)
#CustomerService #RemoteWork #BilingualOpportunities #CareerGrowth #InclusiveWorkplace
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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