Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Edmonton; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service company based in Canada is seeking support agents to provide exceptional inbound customer support in both Spanish and English. Candidates should have at least 1 year of customer service experience and possess a high school diploma. The role offers a salary ranging from $16-$20 per hour, plus performance incentives, within a supportive remote working environment.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Opportunities for career advancement

Access to DailyPay for early pay options

Qualifications

• Minimum of 1 year of customer service experience is required.
• Ability to maintain a quiet, distraction-free work environment is necessary.

Responsibilities

• Provide inbound customer support in the customer's preferred language.
• Assist customers in resolving basic technical issues.
• Document and track customer interactions in databases.

Skills

Fluent in both Spanish and English

Customer service experience

Strong proficiency in fast-paced multi-tasking

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technology Solutions

What to Expect

• Provide inbound customer support in the customer's preferred language
• Assist customers in resolving basic technical issues
• Document and track customer interactions in databases
• Promote additional products and services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required

• Fluent in both Spanish and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for scheduling
• Ability to maintain a quiet, distraction-free work environment

How to Stand Out (Preferred Qualifications)

• Strong proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Solid computer navigation skills and knowledge of PCs
• Access to a desktop or laptop for testing purposes

Benefits & Additional Information

• Salary range of $16-$20/hr, plus performance-based incentives
• Access to DailyPay for early pay options
• Comprehensive benefits including medical, dental, and vision insurance
• Opportunities for career advancement with 80% of managers promoted from within
• Supportive work-from-home environment with ongoing training and mentorship
• Inclusive company culture with networking and wellness programs

#CustomerService #RemoteWork #CareerGrowth #InclusiveCulture #TechSolutions

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