Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Sarnia; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking candidates for a remote support role. This position emphasizes career advancement with 80% of management positions filled internally. Candidates should have at least one year of customer service experience and the ability to work flexible hours. The company offers a base salary of $21.49/hr, comprehensive benefits, and a supportive culture focused on diversity and inclusion.

Benefits

Performance-based incentives

Paid training

Comprehensive benefits including medical, dental, vision insurance

Qualifications

• 1+ year of customer service experience.
• Ability to work an evening or overnight schedule.
• Proficiency in fast-paced multi-tasking and strong problem-solving skills.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Customer Service Experience

Problem-Solving Skills

Multi-Tasking

Education

High School Diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity

• Base salary of $21.49/hr, plus performance-based incentives
• Opportunity for career advancement with 80% of managers promoted from within
• Work-from-home convenience and flexibility
• Paid training and daily pay enrollment option for early access to wages
• Comprehensive benefits including medical, dental, vision insurance, and paid time off
• Supportive culture focused on diversity, equity, and inclusion, with various employee resource groups

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• 1+ year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Proficiency in fast-paced multi-tasking and strong problem-solving skills
• A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications)

• Technical support experience
• Familiarity with iOS and/or MacOS, or comparable technology
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies
• A desktop or laptop to complete PC and internet testing

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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