Customer Service Representative-Remote (Bilingual: Spanish / English)

Concentrix; Embrun; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Ontario is seeking a Bilingual Customer Support Agent to provide assistance in Spanish and English. The role offers work-from-home flexibility, a competitive salary ranging from $16 to $20 per hour, and comprehensive benefits. Candidates should have at least 1 year of customer service experience and a high school diploma. Join our inclusive team focused on career growth and development.

Benefits

Salary range of $16-$20 per hour

Comprehensive benefits package

Access to ongoing training and mentorship programs

Qualifications

• Minimum of 1 year of customer service experience.
• Fluency in both Spanish and English is required.
• Open availability for scheduling.
• Ability to work in a quiet and distraction-free environment.

Responsibilities

• Provide inbound customer support in both Spanish and English.
• Assist customers in resolving basic technical issues.
• Promote additional products and services to customers.
• Deliver exceptional customer experiences.

Skills

Fluency in Spanish

Fluency in English

Customer service experience

Computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Business Process Outsourcing

Why consider this job opportunity

• Salary range of $16-$20 per hour, plus performance-based incentives
• Opportunity for career advancement with 80% of managers promoted from within
• Work-from-home convenience with flexible hours
• Comprehensive benefits including medical, dental, vision, and paid time off
• Access to ongoing training and mentorship programs
• Inclusive corporate culture with diverse employee resource groups and community support initiatives

Responsibilities

• Provide inbound customer support in both Spanish and English using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Promote additional products and services to customers
• Deliver exceptional customer experiences with a positive attitude

Qualifications

• Fluency in both Spanish and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for scheduling
• Ability to work in a quiet and distraction-free environment

Preferred Qualifications

• Proficiency in fast-paced multi-tasking
• Strong computer navigation skills and knowledge of PC operations
• Eagerness to learn new technologies
• A desktop or laptop available for work
• Access to high-speed internet (no wireless/hotspots or satellite)

#CustomerService #RemoteWork #BilingualOpportunities #CareerGrowth #InclusiveWorkplace

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