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Remote Bilingual Customer Support Rep (French/English)
Job summary
A leading customer service provider in Sarnia is seeking a bilingual customer support representative to assist customers in resolving technical issues and provide excellent service. This role offers a salary of up to $25/hr, comprehensive benefits, and opportunities for career advancement. Applicants should have at least 1 year of customer service experience and be fluent in both French and English. Flexible work environment with a focus on inclusivity and support.
Benefits
Qualifications
- Minimum of 1 year of customer service experience.
- Ability to maintain a quiet, distraction-free work environment at home.
Responsibilities
- Provide inbound customer support using a call flow guide.
- Assist customers in resolving basic technical issues.
- Track, document, and retrieve information in databases.
- Offer additional products and/or services to customers.
- Deliver expert customer experiences with a positive attitude.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.