Remote Bilingual Customer Support Rep (French/English)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Sarnia is seeking a bilingual customer support representative to assist customers in resolving technical issues and provide excellent service. This role offers a salary of up to $25/hr, comprehensive benefits, and opportunities for career advancement. Applicants should have at least 1 year of customer service experience and be fluent in both French and English. Flexible work environment with a focus on inclusivity and support.

Benefits

Salary up to $25/hr

Performance-based incentives

Comprehensive benefits including medical, dental, vision

Retirement savings plan

DailyPay enrollment access

Supportive company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to maintain a quiet, distraction-free work environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to customers.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in both French and English

Strong computer navigation skills

Ability to handle multiple tasks

Strong interpersonal skills

Education

High school diploma or GED

Job description

A leading customer service provider in Sarnia is seeking a bilingual customer support representative to assist customers in resolving technical issues and provide excellent service. This role offers a salary of up to $25/hr, comprehensive benefits, and opportunities for career advancement. Applicants should have at least 1 year of customer service experience and be fluent in both French and English. Flexible work environment with a focus on inclusivity and support.