Remote Tech Support & Customer Care Specialist

Concentrix; Vancouver; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company is seeking a Customer Support Representative in Vancouver. This role involves providing exceptional service and technical support for various client products. Candidates should have at least one year of customer service experience and a high school diploma. The position offers a base salary of $19.50/hr, work-from-home convenience, and comprehensive benefits including medical, dental, and vision insurance.

Benefits

Base salary of $19.50/hr

Performance-based incentives

Comprehensive benefits including medical, dental, and vision

Access to DailyPay for early pay options

Opportunity for career advancement

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free home environment.
• Proficiency in using and explaining technology.

Responsibilities

• Provide exceptional customer service and technical support for client products.
• Troubleshoot and resolve technical issues related to hardware and software.
• Maintain accurate records and documentation in databases.

Skills

Customer service

Problem-solving

Multitasking

Technology proficiency

Education

High school diploma or GED

Tools

iOS

MacOS

Job description

A leading customer service company is seeking a Customer Support Representative in Vancouver. This role involves providing exceptional service and technical support for various client products. Candidates should have at least one year of customer service experience and a high school diploma. The position offers a base salary of $19.50/hr, work-from-home convenience, and comprehensive benefits including medical, dental, and vision insurance.