Jobs in Ottawa, Canada

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!

Apply today and find plenty of reasons to SMILE!

• Gather and document functional, non-functional, and technical requirements using stakeholder workshops, interviews, and appropriate requirement-gathering techniques.
• Lead process redesign and gap analysis for both frontend/backend solutions and integrations with Smile Digital Health's FHIR-based clinical data repository.
• Prepare Functional Requirements Documents (FRDs), BRDs, user stories, acceptance criteria, and process maps to support customer and internal projects.
• Link customer requirements to project objectives and priorities, ensuring alignment with Smile's platform capabilities.
• Collaborate closely with developers, Solution Architects, Product Managers, Technical Leads, and Technical Account Managers to deliver the best possible solutions.
• Produce documentation to a high standard, including clear, concise reports and presentations that communicate complex concepts effectively.
• Own and deliver work packages of moderate to large size and complexity, balancing both Agile and waterfall delivery approaches.
• Help Agile leads facilitate Agile ceremonies such as sprint planning, backlog grooming, sprint reviews, and retrospectives as needed.
• Apply judgment and experience to solve problems, identify risks, and address issues proactively.
• Apply change management techniques to support smooth adoption and positive outcomes in complex environments.
• Identify and suggest improvements in internal processes and contribute to the creation of best practices.
• Mentor, lead, and assist associate/intermediate Business and Integration Analysts on the team.
• Ensure accurate and timely reporting of all working hours, with proper use of the project management tool for billable tracking.

• 8+ years of experience in business analysis with proven delivery in healthcare IT projects.
• Post-secondary education in business, information systems, healthcare, engineering, or equivalent combination of education/experience.
• Strong experience in functional requirements gathering and documentation, including FRDs, BRDs, user stories, use cases, acceptance criteria, and process flows.
• Proven familiarity with HL7 v2, CDA, and FHIR standards, including data mapping, REST APIs, JSON, and CQL.
• Experience working with different databases (SQL and related technologies) and a basic understanding of cloud deployment models (AWS, Azure, or GCP).
• Experience collaborating with developers, Solution Architects, Product Managers, and customer stakeholders on interoperability projects.
• Strong awareness of healthcare standards and regulations (HIPAA, CMS, HEDIS, NCQA) and emerging IT trends.
• Excellent verbal and written communication skills, with the ability to translate complex technical concepts into clear documentation for diverse audiences.
• Skilled in stakeholder engagement, facilitation, and negotiation, with a proven track record of building strong relationships.
• Knowledge of Agile (Scrum, Kanban) and waterfall methodologies.
• Proficiency with JIRA, Confluence, and diagramming tools (Lucidchart, Draw.io).
• Preferred certifications: HL7 FHIR Developer, HL7 Certified Educator, CBAP, CCBA.
• Preferred background: Educational or professional experience in engineering or healthcare.

$90,000 - $115,000 a year

• Remote Work Environment
• Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Employee Contribution
• Life and Disability
• Employee Assistance Program
• FHIR Study Program and Skillsoft Learning
• Super HAPI Fun Club

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.