Technical Helpdesk Support - REMOTE

NTT DATA, Inc.; Halifax; Remote; CAD 45,000 - 60,000; Full time

Job summary

A technology services leader is seeking a call center agent to provide support for healthcare applications. The ideal candidate will have at least 4 years of helpdesk experience and be flexible with shifts. Responsibilities include handling inbound calls, resolving incidents, and documenting calls. This position offers a comprehensive benefits package and opportunities for growth.

Benefits

Comprehensive benefits package

Opportunities for growth

Qualifications

• Minimum 4 years of service desk / helpdesk experience or equivalent education and technical experience.
• Minimum 1 year of technical troubleshooting experience.
• Experience in a call center environment preferred.

Responsibilities

• Handle inbound customer calls in a call center environment.
• Respond to service desk calls from healthcare customers.
• Document and resolve incident tickets in a timely manner.
• Remain in the phone queue for an 8-10 hour shift.

Skills

Service desk / helpdesk experience

Technical troubleshooting experience

Effective communication skills

Proficient typing and English language skills

Strong listening capabilities

Ability to work in a fast-paced environment

Education

High school diploma or equivalent

Job description

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NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements.

NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long‑term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.

Job Responsibilities Include:

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365p>

All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.

Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality

Track and document the appropriate comments, and close or elevate the incident tickets and related issues in a timely manner

Responsible for driving resolution of incidents on a 24/7 desk

Read text on computer screens for the duration of the shift

Remain at designated workspace and in the phone queue for an 8‑10‑hour period with scheduled breaks

Ensure a quiet, private workspace with high‑speed, wired internet

Travel up to 10% of the time, if required

Lift up to 25 lbs. if needed for equipment setup

Have a working cell phone for manager communication and Two‑Factor Authentication

Basic Qualifications

• Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
• Minimum of 1 year of technical troubleshooting experience
• High school diploma or equivalent required

Preferred Skills

• Experience in a call center environment
• Demonstrate a service philosophy in all interactions with clinicians and colleagues
• Effective communication and interpersonal skills
• Proficient typing and English language skills (both verbally and in writing)
• Strong listening capabilities to fully understand caller’s needs / requests
• Exceptional ability to work optimally in a fast‑paced environment

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

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About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100.

NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

We offer a robust ecosystem of innovation centers as well as established and start‑up partners.

At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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