Jobs in Markham, Canada
SaaS Technical Support Specialist II (Tier 2)
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SaaS Technical Support Specialist II (Tier 2)
Descrizione del lavoro
A leading meeting management solutions provider seeks a Software Support Specialist Tier 2 in Canada. You will provide advanced technical support, troubleshoot issues, and document solutions while collaborating across teams. With over 5 years of SaaS support experience, strong communication skills, and a customer-focused approach, you'll ensure high-quality service delivery. Join a company that values diversity and offers a supportive work environment with comprehensive health benefits and equipment provision.
Servizi
Competenze
- 5+ years of Tier 2 technical support experience in a SaaS or enterprise software environment.
- Strong technical documentation and writing skills.
- Strong analytical, diagnostic, and troubleshooting abilities.
Mansioni
- Diagnose, troubleshoot, and resolve complex software and technical issues.
- Document technical issues thoroughly for customer inquiries.
- Act as a technical liaison between teams including Customer Experience and Product.
Conoscenze
Strumenti
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.