WFH Front Desk/Online Call Center Representative (remote) - Urgent Position

Magna International; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading automotive supplier in Canada is seeking a highly skilled Front Desk/Online Call Center Representative. In this role, you will provide exceptional customer service by handling inbound and outbound calls, responding to emails, and managing online chats. The ideal candidate will have 1-2 years of experience in customer service, strong communication skills, and the ability to thrive in a fast-paced environment. A high school diploma is required, while additional qualifications in customer service are preferred.

Qualifications

• 1-2 years of experience in customer service or related field required.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Fluency in English; additional languages a plus.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Handle inbound and outbound calls, resolving issues and directing calls.
• Develop knowledge of products and report customer satisfaction opportunities.

Skills

Customer service

Problem-solving

Communication

Interpersonal skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Online call center software

CRM systems

Job description

We are seeking a highly skilled and customer-focused Front Desk/Online Call Center Representative to join our team. As an Advance Front Desk/Online Call Center Representative, you will provide exceptional customer service, handle inbound and outbound calls, and perform administrative tasks to ensure customer satisfaction and drive business growth.

Responsibilities

• Develop and maintain in-depth knowledge of products and services
• Identify and report opportunities for process improvement and customer satisfaction
• Collaborate with team members to ensure seamless customer experience
• Provide top‑notch customer service via phone, email, and online chat
• Handle inbound and outbound calls, answering questions, resolving issues, and routing calls as needed
• Process transactions, handle cash, and maintain accurate records
• Manage and respond to customer emails and online chats in a timely and professional manner
• Meet or exceed performance metrics, including call quality, response time, and resolution rate

Requirements

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 1‑2 years of experience in customer service or related field
• Excellent communication and interpersonal skills
• Strong problem‑solving and analytical skills
• Proficient in Microsoft Office and customer service software
• Ability to work in a fast‑paced environment and adapt to changing priorities
• Fluency in English; additional languages a plus

Preferred Qualifications

• Experience with online call center software and platforms
• Certification in customer service or related field
• Experience with CRM systems and data entry