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Remote CX Leader: Drive World-Class Customer Experience
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Remote CX Leader: Drive World-Class Customer Experience
Job summary
A leading insurance firm in Calgary is seeking a Customer Experience Manager to lead customer experience initiatives and collaborate with teams to enhance customer satisfaction. The ideal candidate will have experience in customer service leadership and a strong analytical mindset. This role offers a competitive benefits package and professional growth opportunities in a collaborative environment.
Benefits
Qualifications
- Proven experience in a customer experience or customer service leadership role.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Ability to manage multiple projects and priorities in a fast-paced environment.
Responsibilities
- Develop and implement customer experience strategies that align with the company’s goals and vision.
- Analyze customer feedback and data to improve customer satisfaction.
- Train and mentor customer-facing staff to deliver exceptional service.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.