Digital Solutions Architect (North America)

Cut+Dry; Canada; Remote; CAD 90,000 - 115,000; Full time

Job summary

A leading technology firm in food distribution is seeking a Digital Solutions Architect to lead onboarding for their SaaS platform. You will work closely with Distributor Partners, driving adoption and measurable progress after launch. The ideal candidate has over 5 years of experience in SaaS onboarding or ERP implementation, strong project management skills, and the ability to communicate effectively with various stakeholders. This position is fully remote, open to candidates based in North America.

Benefits

Outcomes-driven team environment

Flexible remote work

Opportunities for professional growth

Qualifications

• Proven experience in technical project management or SaaS onboarding.
• Strong communication skills with all levels of stakeholders.
• Experience with data mapping and integrations.

Responsibilities

• Lead onboarding for Distributor Partners from kickoff to go-live.
• Drive measurable progress through four-week execution cycles.
• Ensure partners fully adopt and benefit from the platform.

Skills

Problem-solving

Project management

Communication

Stakeholder management

Technical troubleshooting

Education

5+ years in SaaS onboarding or ERP implementation

Tools

ERP systems (Aspen, Entree, AFS, NetSuite)

Job description

About Cut+Dry

About Cut+Dry

Cut+Dry is transforming how food distributors run their businesses. We don’t just sell software — we help distributors rethink how they work and grow revenue.

Our platform modernizes operations for the $300B+ foodservice distribution industry, connecting distributors, manufacturers, and customers through smarter systems.

The Role

As a Digital Solutions Architect, you’ll turn that transformation into reality. You’ll take a new Distributor Partner (DP) from “contract signed” to “50% usage on Cut+Dry”, leading them through systems integration, workflow redesign, and measurable business change. This is a hands‑on, high‑accountability role — part project manager, part systems analyst, part operator. One hour you might be mapping ERP data flows; the next, you’re running a strategy call with a CEO or troubleshooting a sync with their IT team. You thrive in ambiguity, bring structure fast, and get things done.

What You’ll Do

1. Lead End‑to‑End Onboarding

• Own delivery for assigned Distributor Partners — from kickoff to go‑live.
• Understand their business deeply (ERP, pricing, sales, operations) and translate that into a clear, time‑boxed plan.
• Manage dependencies and coordinate across teams to keep projects on track.

2. Turn Complexity into Action

• Collect requirements from multiple stakeholders and simplify them into clear next steps.
• Prioritize ruthlessly — decide what matters most now and what can wait.
• Confidently negotiate trade‑offs and align everyone on a realistic plan.

3. Drive Measurable Progress

• Identify the Single Most Important Fix that unlocks momentum for each partner.
• Deliver visible results in short, four‑week execution cycles (“Waves”).
• Track and communicate progress weekly with clarity and confidence—both internally and to the customer.

4. Drive Adoption After Launch

• Ensure partners fully use and benefit from the platform after go‑live.
• Spot when adoption drops and create a plan to re‑engage.
• Partner with the Echo Lead (business counterpart) to keep relationships healthy and results compounding.

5. Strengthen the System

• After each onboarding wave, transition stable accounts to the Support team smoothly — no lost context.
• Step back in only when issues are systemic (e.g., integration or network‑level problems).
• Turn recurring issues into improved playbooks, so every future onboarding runs faster.

You’re a Great Fit If You…

• Love solving complex problems that combine people, process, and technology.
• Are equally comfortable running a customer meeting and troubleshooting a workflow.
• Have strong project management skills — you always know what’s on track and what’s at risk.
• Know your way around ERPs, APIs, and basic networking (VPNs, data mapping, integrations).
• Communicate clearly — you can explain a technical problem in simple, confident language.
• Stay calm under pressure and make decisions that move things forward.
• Take full ownership — if it’s on your plate, it gets done.

Bonus Points If:

• You’ve worked with ERP systems like Entree, AFS, Produce Pro, NCR Retailix, NetSuite, or Aspen.
• You’ve led implementations in food distribution, supply chain, or manufacturing.
• You’ve been part of a startup or founding team — you move fast and think like an owner.

What Success Looks Like

• Each partner you manage hits their first proof of progress quickly (e.g., first live order, first integration).
• Weekly updates are consistent, clear, and build confidence.
• Customers feel supported and informed — not left guessing.
• Support inherits stable accounts with full context and minimal issues.
• You make each new onboarding smoother than the last.

Qualifications

• 5+ years of experience in SaaS onboarding, ERP implementation, or technical project management.
• Strong communication and stakeholder management skills — from CEO to sysadmin.
• Familiarity with ERPs (Aspen, Entree, AFS, NetSuite, or similar).
• Strong written and verbal communication skills.
• Bonus: Experience in food distribution, supply chain, or consulting (Big 4, Accenture, etc.).

Why Join Cut+Dry

We’re modernizing one of the largest industries in North America. You’ll join a fast‑moving, outcomes‑driven team where everyone owns results, not tasks. If you love creating order out of chaos, leading transformations, and seeing tangible progress every week — this role is for you. We are a fully remote team and this role is open to qualified candidates based in North America.