Remote CX Leader: Drive World-Class Customer Experience

American Income Life; Calgary; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance firm in Calgary is seeking a Customer Experience Manager to lead customer experience initiatives and collaborate with teams to enhance customer satisfaction. The ideal candidate will have experience in customer service leadership and a strong analytical mindset. This role offers a competitive benefits package and professional growth opportunities in a collaborative environment.

Benefits

Health insurance

Retirement plans

Professional growth opportunities

Supportive work environment

Qualifications

• Proven experience in a customer experience or customer service leadership role.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Ability to manage multiple projects and priorities in a fast-paced environment.

Responsibilities

• Develop and implement customer experience strategies that align with the company’s goals and vision.
• Analyze customer feedback and data to improve customer satisfaction.
• Train and mentor customer-facing staff to deliver exceptional service.

Skills

Analytical skills

Excellent communication

Interpersonal skills

Customer-centric mindset

Ability to manage projects

Tools

CRM software

Customer service tools

Job description

A leading insurance firm in Calgary is seeking a Customer Experience Manager to lead customer experience initiatives and collaborate with teams to enhance customer satisfaction. The ideal candidate will have experience in customer service leadership and a strong analytical mindset. This role offers a competitive benefits package and professional growth opportunities in a collaborative environment.