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Senior HRSD System Admin
Job summary
A staffing solutions company is seeking a Senior HRSD System Admin to perform day-to-day administration of ServiceNow HR Service Delivery applications. This is a remote position expected to last 12 months. Candidates should have over 5 years of experience in ServiceNow implementation and HR Service Management. Familiarity with systems like Workday or SAP SuccessFactors is preferred.
Qualifications
- 5+ years’ experience implementing, configuring and customizing ServiceNow.
- Integration exposure with HRSM/HRIS systems (e.g., Workday, SAP SuccessFactors).
- Experience in implementing ServiceNow processes and functions.
Responsibilities
- Perform day-to-day administration of the ServiceNow HR Service Delivery applications.
- Design, configure, and customize new HR applications and HR service processes.
- Maintain service level agreements (SLA) and monitor SLA workflows.
Skills
Education
We are currently requesting resumes for the position: Senior HRSD System Admin. Job ID: 24-040, 500-1948. Number of Vacancies: 1. Level: Band H (Senior). Duration: 12 months. Hours of work: 35. Location: 1600 Stellar Drive (100% remote).
- Perform day-to-day administration of the ServiceNow HR Service Delivery applications, including:
- HR Case Management
- HR Knowledge Management
- Employee Service Center (Portal)
- Enterprise Onboarding and Transitions (Lifecycle Events)
- Employee Document Management
- Performance Analytics for HR
- Participate in requirements discussions
- Coordinate with HRIT System Administrator and Platform Administrator to assist with ServiceNow patches and when the patches are applied to instances
- Design, configure, and customize new HR applications and HR Service processes
- Develop UI forms, fields, notifications, and workflows
- Create new HR service catalog requests and items with variables
- Identify and define business solutions for all HR users, aiding in translating HR business requirements into technical requirements
- Provide ServiceNow HR configuration, including screen tailoring, workflow administration, and report setup
- Build reports, gauges, and home pages
- Search, populate, and customize the HR knowledge base
- Maintain service level agreements (SLA) and monitor SLA workflows
- Participate in all phases of testing and go-live activities
- Maintain the configuration and updates to the HR platform once the system is live, in partnership with the Platform Administrator
- 5+ years’ experience implementing, configuring and customizing ServiceNow
- 5+ years’ experience with HR Service Management and related tools
- Integration exposure with HRSM/HRIS system (Workday, SAP SuccessFactors)
- Knowledge of related HR systems and their functions
- Experience in implementing ServiceNow processes and functions
- Foundations eLearning
- ServiceNow Fundamentals
- HR Service Delivery Fundamentals
- Service Portal Fundamentals (if implementing)
- Performance Analytics Fundamentals (if implementing)
- HR Implementation (optional, and post-implementation if doing bulk of ongoing config in-house)
- Service Portal Advanced (optional, and post-implementation – if doing bulk of ongoing configuration in-house)
- Certified System Administrator
- Certified System Implementor – HR (optional)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.