Senior HRSD System Admin

Cpus Engineering Staffing Solutions Inc.; Whitby; Remote; CAD 80,000 - 100,000; Full time

Job summary

A staffing solutions company is seeking a Senior HRSD System Admin to perform day-to-day administration of ServiceNow HR Service Delivery applications. This is a remote position expected to last 12 months. Candidates should have over 5 years of experience in ServiceNow implementation and HR Service Management. Familiarity with systems like Workday or SAP SuccessFactors is preferred.

Qualifications

• 5+ years’ experience implementing, configuring and customizing ServiceNow.
• Integration exposure with HRSM/HRIS systems (e.g., Workday, SAP SuccessFactors).
• Experience in implementing ServiceNow processes and functions.

Responsibilities

• Perform day-to-day administration of the ServiceNow HR Service Delivery applications.
• Design, configure, and customize new HR applications and HR service processes.
• Maintain service level agreements (SLA) and monitor SLA workflows.

Skills

ServiceNow implementation and customization

Experience with HR Service Management

Integration with HRSM/HRIS systems

Knowledge of related HR systems

Education

Certified System Administrator

ServiceNow Fundamentals

Job description

Overview

We are currently requesting resumes for the position: Senior HRSD System Admin. Job ID: 24-040, 500-1948. Number of Vacancies: 1. Level: Band H (Senior). Duration: 12 months. Hours of work: 35. Location: 1600 Stellar Drive (100% remote).

Responsibilities

• Perform day-to-day administration of the ServiceNow HR Service Delivery applications, including:
• HR Case Management
• HR Knowledge Management
• Employee Service Center (Portal)
• Enterprise Onboarding and Transitions (Lifecycle Events)
• Employee Document Management
• Performance Analytics for HR
• Participate in requirements discussions
• Coordinate with HRIT System Administrator and Platform Administrator to assist with ServiceNow patches and when the patches are applied to instances
• Design, configure, and customize new HR applications and HR Service processes
• Develop UI forms, fields, notifications, and workflows
• Create new HR service catalog requests and items with variables
• Identify and define business solutions for all HR users, aiding in translating HR business requirements into technical requirements
• Provide ServiceNow HR configuration, including screen tailoring, workflow administration, and report setup
• Build reports, gauges, and home pages
• Search, populate, and customize the HR knowledge base
• Maintain service level agreements (SLA) and monitor SLA workflows
• Participate in all phases of testing and go-live activities
• Maintain the configuration and updates to the HR platform once the system is live, in partnership with the Platform Administrator

Qualifications

Skills

• 5+ years’ experience implementing, configuring and customizing ServiceNow
• 5+ years’ experience with HR Service Management and related tools
• Integration exposure with HRSM/HRIS system (Workday, SAP SuccessFactors)
• Knowledge of related HR systems and their functions
• Experience in implementing ServiceNow processes and functions

Training

• Foundations eLearning
• ServiceNow Fundamentals
• HR Service Delivery Fundamentals
• Service Portal Fundamentals (if implementing)
• Performance Analytics Fundamentals (if implementing)
• HR Implementation (optional, and post-implementation if doing bulk of ongoing config in-house)
• Service Portal Advanced (optional, and post-implementation – if doing bulk of ongoing configuration in-house)
• Certified System Administrator
• Certified System Implementor – HR (optional)