ITS Support Associate II - Amazon

Amazon Development Centre Canada ULC; Canada; Remote; CAD 45,000 - 65,000; Full time

Job summary

A global IT support company seeks an ITS Support Associate II to deliver exceptional support to internal employees. You will be responsible for troubleshooting issues across Windows, macOS, and Linux while providing excellent customer service. Applicants should have a high school diploma and 1+ years of IT support experience. Certifications such as CompTIA A+ or AWS are preferred. This role requires flexibility in hours and the potential for in-person support.

Benefits

Competitive pay

Professional growth opportunities

Flexible work environment

Qualifications

• 1+ years of support experience in a corporate IT environment.
• Proficiency in Windows, Mac, or Linux OS troubleshooting.
• Strong communication skills with both technical and non-technical users.

Responsibilities

• Resolve IT support requests efficiently and professionally.
• Troubleshoot technical problems across different operating systems.
• Manage documentation and support AV systems.

Skills

Windows OS troubleshooting

Mac OS troubleshooting

Linux OS troubleshooting

Communication skills

Remote work

Education

High school diploma or equivalent

Tools

CompTIA A+

CompTIA Network+

Linux certifications

AWS certifications

Job description

Are you passionate about solving technical issues while supporting a global workforce? At Amazon IT Services, the ITS Support Associate II is the first point of contact for internal employees seeking help through chats, calls, and tickets. You will support Amazon Corporate and subsidiaries worldwide, ensuring smooth workflows and timely problem resolution.

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In this role, you’ll demonstrate a high level of customer focus, be driven by team success, and thrive in a dynamic environment. You will troubleshoot technical problems across Windows, macOS, and Linux, manage documentation, and support AV systems—making this an opportunity to shine in real-time support and service excellence.

About the role: ITS Support Associate II

As part of the Global Service Desk (GSD), your primary mission will be resolving IT support requests efficiently and professionally. You will leverage your 1+ years of helpdesk or desk-side experience to handle a high volume of inquiries, always aiming for fast resolution and customer satisfaction.

You’ll work across multiple environments and platforms, from troubleshooting OS issues to documenting interactions and improving SOPs. This position also requires flexibility with shift schedules, weekends, and holidays, and the ability to provide in-person support on short notice when required.

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Benefits and Salary

Amazon offers competitive pay, professional growth opportunities, and a flexible work environment. While salary isn’t listed, Amazon provides total compensation packages including benefits and the potential for career advancement within IT Services.

Pay Range: Not disclosed (based on experience and skills)

Requirements / Skills

• 1+ years of support experience in a corporate IT environment
• Proficiency in Windows, Mac, or Linux OS troubleshooting
• Strong communication skills with both technical and non-technical users
• Ability to work remotely and independently
• High school diploma or equivalent
• Preferred: Certifications such as CompTIA A+, Network+, Linux, or AWS

How to Apply

If you’re eager to deliver world-class technical support and be part of a dynamic global team, apply now through Amazon’s official careers page.

Know someone who might be interested? Share this job posting and help them join Amazon Web Services!

This position is perfect for someone with hands-on IT support experience who enjoys resolving issues across various platforms. Highlight your knowledge in Windows, Mac, and Linux systems during the interview process.

Mention your experience with ticketing systems, remote troubleshooting, and working under pressure in high-volume environments. Certifications like CompTIA A+ or AWS are a plus!