Jobs in Guelph, Canada
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World University Service of Canada
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Remote Workforce Forecasting Specialist — Client Experience
Job summary
A leading telecommunications company seeks a Client Representative to join its Customer Experience team in Montreal. This role focuses on delivering superior customer service through effective forecasting and analysis of workload, trends, and results. Candidates should possess advanced Excel skills and knowledge of statistical forecasting techniques. A degree in a statistics-related field is preferred. The position is remote and requires flexibility in work hours while ensuring a collaborative team environment.
Benefits
Qualifications
- Proven ability to forecast workload for Field Services.
- Experience analyzing trends and reporting results.
- Knowledge of statistical techniques for forecasting.
Responsibilities
- Forecast workload and provide support for forecasting solutions.
- Perform analysis on historical results and key drivers.
- Create and maintain forecasting tools/models.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.