Jobs in Austin, Canada

Employer Industry: Customer Service and Technical Support

• Salary up to $21.49/hr plus performance-based incentives
• Opportunity for career advancement and personal development within a global organization
• Work-from-home convenience with a flexible schedule
• Comprehensive benefits package including medical, dental, and vision insurance
• Access to health and wellness programs, mentorship opportunities, and various employee resource groups
• Paid training and lucrative employee referral bonuses

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services
• Deliver exceptional customer experiences

• 1+ year of customer service experience
• Ability to work an evening or overnight schedule
• A high school diploma or GED
• Strong problem-solving skills and ability to ask probing questions
• Proficiency in fast-paced multi-tasking and strong computer navigation skills

• Technical support experience preferred
• Familiarity with iOS and/or MacOS or comparable technology
• A quiet, distraction-free environment to work from at home

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."