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Remote Client Support Manager - Scale SaaS Ops & Team
Résumé du poste
A leading employment solutions provider is seeking a Manager, Client Support to oversee daily operations, ensuring client satisfaction. The ideal candidate will have experience in leading support teams in a SaaS environment, strong coaching abilities, and a data-driven mindset. This remote role offers a flexible environment and the opportunity to work with innovative tools while driving significant impact.
Prestations
Qualifications
- At least 3 years leading and building support teams in a SaaS environment.
- Experience in coaching and developing team members.
- Ability to measure impact and track progress using operational metrics.
Responsabilités
- Oversee daily operations to ensure client satisfaction.
- Ensure effective team efficiency through coaching and performance management.
- Drive client satisfaction by reducing response times and resolving issues.
Connaissances
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.