Insurance Broker ofertas em Canadá

Responsibilities will include:
• Facilitate requirements gathering sessions and conduct process walkthroughs:
o Identify goals and pain points through gap analysis on current state and future state business processes.
o Create, review and update user stories, personas and journey maps, as applicable.
o Create system use cases, flow diagrams and interactive mock-ups outlining functional requirements, as required.
o Document and validate results with subject matter experts and drive the creation of detailed business and functional requirements specification documents.
• Support development of necessary system (non-technical) documentation as well as make recommendations for policy and/or procedural manuals.
• Support change management and training to ensure delivery of complex program changes.
• Conduct post implementation reviews, assessing opportunities for backlog refinement and for continuous improvement.
• Liaise with security and privacy teams to complete security threat risk assessments and privacy impact assessments as required.
• Assist with project planning, scheduling and status reporting as required.

Experience documenting user requirements, business processes, and workflows.

Experience gathering requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases or scenarios, business analysis, and business process modeling.

Experience in a leadership and/or facilitation role.

Experience working within an agile development environment.

Active professional certification or accreditation in a related discipline from a recognized issuing body.