Senior Casualty Claims Adjuster - IW-9825

DGA Careers; Calgary; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading insurance services provider in Calgary is seeking a Senior Casualty Claims Adjuster. In this role, you will investigate CGL claims, assess coverage and liability, and manage client relationships. Ideal candidates have 4–5 years of claims adjusting experience with a strong customer service focus. The position offers a hybrid work model and comprehensive benefits, including health and wellness programs, retirement savings plans, and career development support.

Benefits

Comprehensive health and wellness benefits

Retirement and savings programs

Generous vacation and personal time

Career development support

Volunteer days and donation-matching programs

Qualifications

• 4–5 years of claims adjusting experience, ideally in casualty lines.
• 1 year of CGL experience is mandatory.
• Strong relationship management skills.

Responsibilities

• Investigating CGL claims thoroughly and promptly.
• Assessing coverage, liability, and damages.
• Managing relationships with clients, brokers, and third parties.

Skills

Customer service skills

Attention to detail

Investigative skills

Analytical abilities

Time-management abilities

Education

Post-secondary education (3-4 year program)

Job description

Senior Casualty Claims Adjuster - IW-9825

Date of modification:

Job number: IW-9825

Detail

Job title: Senior Casualty Claims Adjuster

Description

Senior Casualty Claims Adjuster

About the Role
Seeking a Senior Casualty Claims Adjuster. With a focus on Commercial General Liability (CGL) claims, you’ll investigate incidents, assess coverage and liability, and work with third parties to move claims forward efficiently and fairly.

This role requires strong customer service skills, attention to detail, and sound judgment. You’ll also have the opportunity to collaborate with a supportive team and learn from experienced colleagues to further strengthen your investigative and client service expertise.

What You’ll Be Doing

Investigating CGL claims thoroughly and promptly.

Assessing coverage, liability, and damages in line with company standards.

Managing relationships with clients, brokers, and third parties throughout the claims process.

Maintaining high standards of customer service while balancing claim outcomes and timelines.

Collaborating with and learning from experienced adjusters, with opportunities to provide peer support and mentorship as you grow.

What We’re Looking For

4–5 years of claims adjusting experience, ideally in casualty lines. 1 year of CGL is a must.

Post-secondary education (3–4 year program) or equivalent work experience.

Strong customer service and relationship management skills.

Excellent investigative, analytical, and time-management abilities.

A collaborative, team-oriented approach with an open mind and willingness to learn.

What’s in It for You

Hybrid work model with flexibility to balance office and remote work.

Comprehensive health and wellness benefits, including employee assistance and wellness programs.

Retirement and savings programs (pension, RRSP matching, employee share purchase plan).

Generous vacation, personal time, and flexible work arrangements.

Career development support through education reimbursement, mentorship, and internal mobility.

Opportunities to give back through volunteer days and donation-matching programs.

Information

• Job Type: Full-Time
• Education: CIP, CIP Partial Completion, FCIP, FCIP - Partial Completion
• Expertise: Claims , Claims - Casualty-Liability , Claims - Casualty
• Minimum experience required: 5 to 6 Years