Experienced Claims Adjuster - Home Warranty Claims

Aviva; Vancouver; Hybrid; CAD 55,000 - 80,000; Full time

Job summary

A leading insurance provider is looking for an experienced claims adjuster to join their home warranty team. This hybrid role involves managing complex claims, providing exceptional customer service, and ensuring efficient resolution processes. Ideal candidates will have a background in property claims and strong communication skills. Opportunities for career development and a competitive rewards package are included.

Benefits

Annual bonus eligibility

Retirement savings plan

Health benefits

Competitive vacation package

Corporate wellness programs

Qualifications

• 2+ years of proactive claims handling experience.
• Excellent customer service and interpersonal skills.
• Exceptional command of the English language.

Responsibilities

• Manage claims submitted under home warranty insurance.
• Work with developers to ensure claim resolutions.
• Keep detailed and timely claim records.

Skills

Customer service

Negotiation skills

Investigation skills

Communication

Education

CIP or FCIP designation

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Our home warranty team is on the hunt for an experienced claims adjuster skilled in handling litigated matters. In this role you will be responsible for managing claims submitted by homeowner under policies of home warranty insurance. You will efficiently and professionally handle your own set of claims to resolution as well as support the team in prompt and efficient handling of home warranty claims. You keep the customer front of mind and while handling claims of a higher level of complexity. You are keen to develop in your own career and help develop those around you.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds – and is open to candidates based in Vancouver, Calgary, or Edmonton.

Does this sound like you? Read on!

What you will do

• Utilize your expertise and sound judgment to adjust claims by verifying policy coverage and assessing the presence of construction defects and associated liabilities.

• Provide superior customer service to our clients and partners.

• You will work with developers and to ensure appropriate resolution of a claim within the terms of the policy while satisfying all other partners including provincial regulators.

• You will proactively manage your files and keep timely and informed claim records, including observations, documentation, communications, decisions made, financial expenditures, and setting and maintaining adequate reserves.

• Ensure file reserves are set on a timely and accurate basis.

• Support the team’s subrogation efforts by gathering evidence and communicating proactively with our recovery team.

• Support in the development of those around you and you will demonstrate Aviva’s Values In Action.

What you’ll bring

• 2+ years of proactive claims handling experience, with a strong knowledge of property, surety, or home warranty claims preferred.

• Ability to handle a varied pending, including litigated, complex, and out-of-province claims.

• On litigated files, ability to work in partnership with defence counsel to develop and implement strategies for bringing files to a timely and efficient resolution.

• Experience engaging professionals and trades, including the review and analysis of scopes of work, estimates, bids, invoices, reports, memos, and professional opinions.

• Excellent customer service and superior interpersonal skills

• Strong investigation and negotiations skills.

• Exceptional command of the English language, including oral and written communication.

• Practical experience within development and/or residential construction is a plus.

• CIP or FCIP designation preferred.

What you’ll get

• The salary band for this position ranges from $55,600 to $80,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees’ physical and mental health

• Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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