Hospitality à United States

Night Manager

Be an ambassador for the Fairmont Brand and the Fairmont Empress Hotel as Night Manager. You will provide leadership and strategic planning to our overnight colleagues in support of our service culture, maximized operations, and guest satisfaction.

What is in it for you :

• Employee benefit card offering discounted rates at Accor properties worldwide
• Exclusive Employee and Friends & Family Discounts at Fairmont Empress
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world!
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs including extended healthcare benefits, RMT dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and Leadership Mentoring Programs
• Competitive starting salary of $70,000

What you will be doing :

Reporting to the Director of Front Office, responsibilities include but are not limited to:

• Supervision of all colleagues under their direction including Front Office overnight, Housekeeping, overnight Stewarding, and overnight Security.
• Supervision and performance of all night audit functions ensuring proper balancing and control of hotel revenue (rooms and food & beverage).
• Ensuring compliance with Rooms internal audit standard operating procedures, including reporting requirements; executing action plans to improve compliance rates.
• Representing management during the midnight shift by ensuring hotel policies and standards are maintained.
• Maximizing rooms revenue by balancing average rate and occupancy.
• Participating in room forecasting, yield, and inventory management.
• Responsible for room allocation, balancing inventory, and flagging potential challenges to Revenue Management.
• Staying current with industry trends and making improvement recommendations.
• Demonstrating excellent guest service and maintaining high employee relations.
• Providing supervision, training, development, performance counseling, motivation, and empowerment to employees.
• Gathering and analyzing guest feedback, compiling daily reports on reviews and trends for management use.
• Acting as a key member of the Hotel Leadership Team.
• Managing nightly network maintenance and End-of-Day functions.
• Managing payroll system for Front Office ensuring timely and accurate payment.
• Activating the crisis management team to ensure safety of guests and staff, maintaining a safe environment.
• Conducting safety drills and exercises in partnership with Security.
• Ensuring all health and safety standards are met, providing colleagues with necessary tools.
• Touring hotel areas, conducting quality audits, and reporting deficiencies.
• Driving change and continuous improvement in Front Office/Night operations.
• Performing other duties as assigned.

Qualifications :

• Previous Front Office supervisory experience, with knowledge of Front Office systems.
• Strong personal initiative and results-oriented mindset.
• Accounting experience is an asset.
• Excellent revenue management knowledge.
• Guest service orientation, interpersonal, and training skills.
• Highly organized, flexible, and able to work under pressure in a fast-paced environment.
• Strong leadership skills to guide employees toward departmental goals.
• Commitment to health and safety.
• Experience in a supervisory role within Rooms Division.
• Post-secondary education in Hotel Management is a strong asset.
• Experience in a unionized environment is an asset.

Additional Information :

• Physical aspects include constant standing and walking.

Visa Requirements : Must be legally eligible to work in Canada. The hotel cannot assist with work authorization.

Your team and working environment : Welcome to Canada's Castle on the Coast. The Empress Hotel is a historic and cultural landmark in Victoria, BC, blending classic and contemporary styles. Join our team of hospitality experts!

Our commitment to Diversity & Inclusion :

We strive to attract, recruit, and promote diverse talent.

Why work for Accor

We support your growth and learning, and help you find purpose in your work. Join us to explore limitless possibilities in hospitality. Discover your story with Accor and help shape the future of hospitality. #BELIMITLESS

Remote Work : Employment Type :

Full-time

Key Skills

Ab Initio, Administration and Accounting, Android, Bid Management, Inventory Management, Embedded C

Experience : years

Vacancy : 1