Conference Services Manager

Coast Canmore Hotel and Conference Centre; Canmore; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hospitality venue in the Town of Canmore, Canada, is seeking a Conference Services Manager. This role involves leading the planning and execution of conferences and special events, serving as a key liaison for clients, and collaborating across departments to deliver exceptional services. Candidates should have a minimum of 2–3 years of relevant experience, strong communication skills, and a detail-oriented approach. Competitive salary and benefits, including subsidized housing, are offered.

Benefits

Competitive salary

Benefits package including hotel discounts

RRSP matching

Subsidized housing

Qualifications

• Minimum 2–3 years experience in Conference Services, Catering, or Event Management.
• Strong organizational skills to manage multiple events concurrently.
• Exceptional communication and interpersonal skills are essential.

Responsibilities

• Serve as the primary liaison for group events, ensuring flawless execution.
• Oversee all event details, including catering and audiovisual needs.
• Collaborate with departments for a seamless guest experience.

Skills

Organizational skills

Communication

Client service focus

Event logistics understanding

Tools

Infor HMS

Delphi

Job description

Nestled in the heart of the Rockies, the Coast Canmore Hotel & Conference Centre is a 164-room, full-service property featuring 10,000 sq. ft. of flexible meeting and event space, and our signature restaurant, Table Food + Drink. We’re proud to be part of the Coast Hotels family—where we bring people together through warm hospitality, personalized service, and our Refreshingly Local approach.

We’re searching for a superstar Conference Services Manager to take the lead in planning and executing memorable conferences, meetings, and special events.

You’ll be the go-to person for clients, working closely with our Sales, Food & Beverage, Banquets, and Operations teams to ensure every detail is flawless—from the first inquiry to the final invoice.

This is an incredible opportunity for a motivated hospitality professional who loves organization, communication, and creating experiences that “wow” our guests.

Duties include:

• Serve as the primary liaison for small to large group events, building lasting client relationships through exceptional communication, organization, and attention to detail.
• Partner with clients from concept to completion, overseeing all event details including catering, rooming lists, cutoff dates, and audiovisual needs.
• Create polished Banquet Event Orders (BEOs), Group Resumes, Rooming Lists, and Cost Estimates, ensuring every event is flawlessly executed and financially sound.
• Collaborate across all departments—from Front Desk to Banquets—to deliver a seamless and memorable guest experience.
• Act as the on-site host for groups, facilitating introductions to key department leaders and ensuring smooth coordination throughout each event.
• Lead and contribute to weekly BEO and group resume meetings, keeping the entire operations team aligned and informed.
• Participate in Sales & Catering strategy meetings, sharing insights and recommendations to enhance group business success.
• Organize and lead pre-conference meetings, ensuring all event details and client expectations are clearly communicated.
• Represent the hotel at sales calls, client visits, and industry trade shows to cultivate new business and strengthen existing partnerships.
• Collaborate with the Sales & Catering team to achieve financial goals within the catering, wedding, and social events segments.
• Conduct engaging and informative hotel site inspections, showcasing our facilities and the “Refreshingly Local” experience we’re known for.

What You Bring

• Minimum 2–3 years of experience in Conference Services, Catering, or Event Management within a full-service hotel or conference centre.
• Exceptional organizational skills and a proven ability to manage multiple events simultaneously.
• Strong communication and interpersonal skills with a focus on client service.
• A solid understanding of event logistics, banquet operations, and F&B coordination.
• Experience with hotel systems such as Infor HMS, Delphi, or similar event software (an asset).
• A proactive, detail-driven, and collaborative work style.

Why Join Us

• Work in one of Canada’s most beautiful mountain communities.
• Be part of a supportive and passionate team that loves what they do.
• Competitive salary and benefits package, including hotel discounts and RRSP matching.
• Subsidized housing available