Hotel Front Desk Specialist - Guest Experience

Yukon Inn; Whitehorse; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local hospitality service in Whitehorse, Yukon, is looking for a dedicated front desk clerk. This position involves registering guests, managing bookings, and providing top-notch customer service. Ideal candidates should have a secondary school diploma, experience in hospitality is an asset, and be able to perform light housekeeping duties. The role demands effective communication skills and the ability to work in a fast-paced environment. Benefits include health and dental plans, making it a competitive opportunity.

Benefits

Health care plan

Dental plan

Vision care benefits

Group insurance benefits

Life insurance

Qualifications

• Experience in hospitality or customer service roles is an asset.
• Ability to assist clients with special needs is important.
• Standing for extended periods is required.

Responsibilities

• Register arriving guests and assign rooms.
• Handle room reservations and cancellations.
• Provide information about hotel facilities.
• Process guest departures and payments.
• Maintain an inventory of room assignments.
• Perform light housekeeping and cleaning duties.

Skills

Customer service

Attention to detail

Team player

Effective communication

Education

Secondary (high) school graduation certificate or equivalent experience

Tools

Multi-line switchboard

Word processing software

Central reservation system (CRS)

Spreadsheet

Internet

Job description

A local hospitality service in Whitehorse, Yukon, is looking for a dedicated front desk clerk. This position involves registering guests, managing bookings, and providing top-notch customer service. Ideal candidates should have a secondary school diploma, experience in hospitality is an asset, and be able to perform light housekeeping duties. The role demands effective communication skills and the ability to work in a fast-paced environment. Benefits include health and dental plans, making it a competitive opportunity.