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Jobs by Category: Operations

Job Function: Planning and Analysis

Status: Full Time

Schedule: Regular

Take TELUS Sales to the Next Level

Join our team and what we'll accomplish together

We are currently seeking a dynamic result-oriented and motivated Manager - Program Office to lead a team of professionals that will shape the sales systems and processes which our technicians use everyday. In this role, you’ll work closely with our enablement partners to reimagine how our technicians process sales, support customers and meet our ambitious business outcomes. Based on a strong understanding of our current field team operations and challenges, you’ll prioritize system changes that align to an end-to-end Future Mode of Operations, balancing business, customer and technician outcomes.

This is an exciting opportunity to be part of a transformational team that drives tangible business outcomes while delivering exceptional customer experiences. This team is reimagining what can be provided by a best in class and trusted technician team, and the sky’s the limit!

What you’ll do

• Overall program management and transformation of the systems, tools and support our technician field teams use – driving service penetration, improving local customer engagement while maintaining productivity and service quality
• You’ll immerse yourself in the technician and customer experience, so that you can uncover short term and long term opportunities, which you’ll assess and prioritize for review with our leadership and stakeholders
• You’ll be continuously consulting and collaborating with our commerce and enablement teams to shape our technician systems and support experience
• In addition, you’ll project manage a roadmap of enablement & improvement initiatives – providing requirements for development teams AND working with our go-to-market primes to rollout changes to field teams and vendors
• Regularly meeting with stakeholders to debrief on successes/opportunities and take action on key gaps and areas of opportunity identified
• Effectively build and manage channel support needs against priorities to ensure optimal impact given limited resources, changing competitive landscape

What you bring

• An in-depth understanding of what’s critical to the sales journey, with a knack for identifying challenges and opportunities
• Experience gathering and prioritizing system and process requirements, collaborating with business system analysts, developers and user groups
• Outstanding people leadership skills with a keen focus on developing and fostering an innovative and engaged culture
• Known for your ability to bring information forward, you are known as a Storyteller who can draw insights from data and make recommendation to senior level audience
• Experience establishing and maintaining cross functional relationships (development teams, marketing, customer experience, technical support)
• Ability to distill complex information into succinct insights & actionable implications to leadership
• Proven analytical/business skills, planning and prioritization competencies
• Strong organizational skills, ability to prioritize, ability to multi-task, work under pressure, meet deadlines in a timely manner
• Demonstrated financial acumen, developing business cases, and managing capital development projects

Great-to-haves

• A University degree in Business, Finance, Engineering or other quantitative discipline
• 5 +years of consulting or program management experience
• 3+ years of enabling and or supporting a consumer sales channel
• Familiarity or experience with TELUS consumer products and solutions is an asset

Salary Range: $102,000-$154,000

Performance Bonus or Sales Incentive Plan: 20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

1.4M

Days volunteered in our communities.

70%

Team members that work at home or are mobile.

15.2

Million customers that TELUS is serving across Canada.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.