IT Collections Support Manager — Hybrid, 24/7 Ops

Canadian Blood Services; Ottawa; Hybrid; CAD 108,000 - 126,000; Full time

Job summary

A healthcare organization in Canada is seeking a Temporary Full‑time IT Collection Support Services Manager. This role involves managing a team providing 24/7 support for IT services used at collection centers. With a focus on leadership, the successful candidate will coordinate high-priority incidents and ensure effective operations. Candidates should have a degree in Computer Science and at least 5 years of IT leadership experience. A hybrid work environment is offered, with 40% on-site presence required.

Benefits

Percentage in lieu of benefits and vacation

Annual performance award up to 10%

Defined benefit pension plan

Employee discounts

Wellness program

Qualifications

• Post‑secondary level education in a relevant discipline from a recognized academic institution.
• Minimum 5 years' experience providing leadership and/or direct management to an IT team.
• Experience in providing prompt IT services in a time sensitive environment.

Responsibilities

• Manage a team of technical specialists providing support to CBS collection centres.
• Coordinate cross-functional teams during high-priority incidents.
• Forecast and manage the IT Collection Support cost structure.

Skills

Leadership skills

Advanced organizational skills

Communication skills

Interpersonal skills

Analytical skills

Education

University Degree in Computer Science or Information Systems

Tools

ePROGESA

Concierge

Connected Mobile Donor Centre (CMDC)

Job description

A healthcare organization in Canada is seeking a Temporary Full‑time IT Collection Support Services Manager. This role involves managing a team providing 24/7 support for IT services used at collection centers. With a focus on leadership, the successful candidate will coordinate high-priority incidents and ensure effective operations. Candidates should have a degree in Computer Science and at least 5 years of IT leadership experience. A hybrid work environment is offered, with 40% on-site presence required.