Director jobs in Canada

Director, Business Intelligence & Analytics

Join to apply for the Director, Business Intelligence & Analytics role at The Royal Conservatory of Music.

Base pay range

CA$120,000.00 / yr - CA$140,000.00 / yr

The Royal Conservatory (RCM) is one of the largest and most respected music education institutions in the world, providing the definitive standard of excellence in curriculum design, assessment, performance training, and teacher certification. Graduates from its two performance training programs regularly perform on major international stages. The RCM also leads in early childhood education programs and arts-based social programs, and presents concerts in Koerner Hall. For more information, please visit www.rcmusic.com.

What is the Opportunity?

Reporting to the Senior Vice President of Learning Systems, the Director, Business Intelligence & Analytics is the go-to expert for data-driven metrics, analysis, visualizations, and storytelling. As a partner to business development operations and marketing teams, this role aligns and transforms data into clear actionable insights to support business decisions and drive short- and long-term objectives, strategies, tactics, and outcomes.

• Champion data-driven decision-making and promote the strategic use of data as a key business enabler to optimize revenue growth, market entry, pricing, and profitability.
• Inform organizational and divisional strategic direction with data insights; deliver high-impact insights to executives and senior leaders across Business Development, Marketing, Academic Office and Operations.
• Provide analytics to support evaluation of new and existing products, revenue initiatives, customer segments and acquisition opportunities.
• Build and maintain pricing elasticity models and price optimization algorithms using advanced statistical techniques.
• Design promotion optimization models to enhance targeted marketing and segment offers; lead experimentation strategies (A / B testing, geo lift studies) to measure causal impact.
• Lead the development and implementation of KPIs, dashboards, and reporting tools that provide actionable insights to drive sales growth and strategic decisions.
• Build self-service analytics capabilities for internal stakeholders to monitor performance and identify growth opportunities.
• Advance customer and loyalty insights through dashboards and surveys; analyze health and impact of marketing and promotion efforts.
• Provide analytics to support revenue and customer acquisition initiatives; create dashboards and reports for stakeholders; conduct in-depth sales data analyses and provide actionable recommendations.
• Collaborate cross-functionally with business development, marketing, product, and data engineering teams to integrate analytical models into business workflows.
• Enable scalable data solutions; improve processes and systems to ensure data accuracy and integrity; assess growth opportunities and provide data-driven recommendations with leadership.
• Act as a subject matter expert on analytics; advise on methodologies, tools, and best practices; stay current with industry trends.
• Perform other duties as required and participate in management meetings to contribute strategic insights.

• 6 - 8 years of progressive experience in business intelligence, data warehousing architectures, data modeling, reporting / analytic tools, and forecasting.
• Post-secondary degree in Business Administration, Economics, Statistics, Information Systems, Mathematics, or Computer Science.
• Demonstrated experience with qualitative data science and BI with significant business impact.
• Experience with BI reporting tools and forecasting; knowledge of dashboards / tools (Tableau, Power BI, Google Analytics, Google Tag Manager, Tibco, etc.).
• Strong SQL, Python, R or equivalent for advanced analytics; broad technical background in analytics, data science, and reporting across marketing attribution, experimentation, optimization, data engineering & architecture, statistics, financial modeling, and behavioral analytics.
• Experience measuring online and offline marketing and sales using incrementality, attribution and cross-channel methods.
• Understanding of data capture, storage, and structure in a data warehousing environment.
• Ability to collaborate, communicate, and influence across internal stakeholders; detail-oriented with ownership and ability to meet deadlines.
• Self-starter with curiosity and a learning mindset.

Salary Range

CA$120,000 - CA$140,000 per annum

• This role has 2 direct reports : Data Engineer and Data Analyst.
• Hybrid work arrangement, on-site at least 3 days a week (including Community Days).
• Office environment with occasional after-hours work; handles confidential data.
• Extended periods of sitting and PC use.

Interested candidates are asked to submit a cover letter and current résumé online (one file combining both documents) at www.rcmusic.com / about-us / careers-royal-conservatory. Applications will be accepted until a suitable candidate is identified.

The RCM thanks all applicants for their interest; only those selected for an interview will be contacted.

The RCM is committed to fostering an inclusive, equitable and accessible workplace. Accommodation will be provided at any stage of the recruitment and selection process. Applicants are asked to indicate accommodation needs when contacted for an interview.

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