Product Solutions Executive Director - Payments

J.P. Morgan; Toronto; On-site; CAD 85,000 - 110,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Product Solutions Manager to lead solutioning and client engagement in the Payments sector. The role involves collaborating with sales teams and understanding client needs to configure tailored payment solutions. Ideal candidates have over 5 years of experience in cash management and strong problem-solving skills in a matrixed environment.

Qualifications

• 5+ years of experience in problem-solving across multiple teams and products.
• 5+ years of cash management, sales, and relationship experience.
• Extensive payments industry knowledge and technical expertise.

Responsibilities

• Lead solutioning and product adoption for client-facing products.
• Serve as a subject matter expert on defined products and capabilities.
• Engage with client teams to understand pain points and refine solutions.

Skills

Problem-solving

Relationship skills

Presentation skills

Analytical skills

Education

BA/BS preferred

Job description

Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies. As a leader in solutioning, collaborate closely with the client-facing Sales teams to deliver tailor-made product solutions that meet clients’ needs.

As a Product Solutions Manager in J.P. Morgan Payments Canada, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales. You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams.

Job responsibilities

• Leads solutioning and the adoption of existing and upcoming client-facing products (Payables - ACH, Check, Wire, Interac and Receivables) and capabilities while defining and configuring optimal solutions that address clients’ needs and objectives
• Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients’ needs and current industry trends
• Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials
• Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap
• Represents the firm at industry conferences, internal client and peer events, attending client roundtables, strategy white-boarding, workshops as required
• Prepares and delivers presentations with demonstratable ownership of all aspects of the sales cycle

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products
• 5+ years of cash management, sales and relationship experience
• Extensive experience working in a sales cycle and engaging with clients on a regular basis
• Experience modifying preconfigured solutions to meet complex problems
• Demonstrated prior experience working in a highly matrixed and complex organization
• Knowledge and understanding of Treasury Service products and pricing strategy
• Strong executive level presentation skills, including ability to consult and sell at the C-level
• Proficient writing and analytical skills to support RFP responses, presentation content and ROI analysis development
• Extensive payments industry knowledge, technical expertise, and consultative experience to support complex solutioning and design sessions with clients and prospects

Preferred qualifications, capabilities, and skills

• BA/BS preferred
• Team-oriented with the ability to cultivate strong working relationships with clients, peers, and cross-functional partners
• Ability to travel as required to meet business needs and objectives