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Location: Toronto, ON, CA, M5C 3G7

Job Type: Permanent
Work Model: Hybrid
Reference code: 129755
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Burlington, ON; Fredericton, NB; Halifax, NS; Kitchener, ON; Moncton, NB; Saint John, NB; St. John's, NL

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

As a Consultant specializing in ServiceNow, your role will be pivotal in driving significant enhancements and innovations to our platform, thereby empowering our Canadian firm's operations. You will be operating within a highly collaborative setting, utilizing specialized tools that facilitate seamless virtual interaction across diverse locations and time zones.

Our aim is to empower existing practice dedicated to ServiceNow, staffed by a team committed to innovation. We are seeking individuals who resonate with this vision and are eager to contribute to the development of a ServiceNow platform that optimizes our business operations to the fullest extent possible.

In this role, your typical day will be marked by:

• Spearheading impactful improvements to the ServiceNow platform, thereby enriching user experience and enhancing operational efficiency.
• Collaborating within a virtual environment, using specialized tools to effectively liaise with colleagues across multiple locations and time zones.
• Contributing to the establishment of a new ServiceNow practice, working in synergy with a team that values innovation and is passionate about leveraging the platform to its full potential.
• Actively participating in the continuous evolution of our ServiceNow platform, ensuring it is an enabler for our business in every possible way.

• You will act as trusted advisor to business stakeholders.
• You will work directly with the product team, and stakeholders to gather information and synthesize findings into business requirements and design.
• You will assist your project manager or scrum master by providing updates on project processes and deliverables. Where appropriate, you can be hands on and perform platform configuration as required.
• You are well versed with the technology best practices of ServiceNow and will use this knowledge you possess to participate in and support cross-technology improvement initiatives.

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Required:

• A bachelor’s degree or relevant industry experience.
• 3+ years of experience in eliciting requirements and conducting business process reviews/documentation while applying detailed knowledge of ServiceNow to design an optimal solution.
• Experience with ServiceNow Configurations for at least 1-2 large/complex application development projects end to end.
• Experience with at least 1 of following areas of the ServiceNow platform: ITSM (IT Service Management), SPM (Strategic Portfolio Management), CSM (Customer Service Management), HRSD (HR Service Delivery), LSD (Legal Service Delivery), ITAM (IT Asset Management), IT Operations Management (ITOM), Virtual Agent, NowAssisst.
• The ability and willingness to be hands‑on with the platform as necessary to ensure group success.
• Experience in Agile methodology (SAFe/Scrum) and working with global teams.
• ServiceNow CSA certification is a must.

• Robust knowledge on ITIL or talent functions.
• Experience in a multinational organization.
• NowAssist or Agentic AI experience is a definite plus.

The salary range for this position is $64,000 - $96,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people‑first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm‑wide closures known as "Deloitte Days", dedicated days for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.