Call Center jobs in United States

Location Details: Head Quarters

PostalCode: H7X 4G8

Category: Corporate

Requisition Number: 17672- CSR-05-05-25

Date Opened: May 5, 2025

Number of Openings: 1

Job Type: Permanent

Pay Class: Full Time

Education: High School Diploma or equivalent

Career Level: Entry Level

Who We Are:

Hey, we're Ardene!

We're the ultimate destination in North America and beyond for head-to-toe apparel, footwear, and accessories - all at the best prices. In 1982, we started as an accessories and jewelry retailer. Today, we're on a whole new level, with 250+ stores in Canada, the USA and internationally – not to mention ardene.com and our app!

We believe that fashion shouldn’t be exclusive or intimidating – it should be celebrated with youthful confidence and fearless enthusiasm. Our journey is ongoing in this new era of retail, as we focus more than ever before on customer experience and sustainable practices.

We also prioritize employee wellbeing and personal growth, focusing on mental health, diversity & inclusion, engagement, and recognition. Our mindfulness programs help our teams create meaningful connections, lead with kindness, and be their best selves at work and in life.

Want to learn more about Life at Ardene? Check out our careers site for updates & read personal interviews with team members from across Ardene.

https://ardenecorporate.com/life-at-ardene

Description:

WHO WE ARE:

We are seeking a Customer Service Representative for a full-time, permanent role. The schedule includes 3 days Monday to Friday, and weekends (Saturday and Sunday) are mandatory. Working hours are from 9AM to 5PM.

The Customer Service Representative provides exceptional customer service across multiple channels, supporting our efforts to ensure customer satisfaction by responding professionally and courteously to inquiries, concerns, and requests about products and services.

Reporting to the Customer Service Manager, main responsibilities include:

• Acting as the main company and brand representative of Ardene for over 300 stores across North America;
• Responding to customer emails, calls, and inquiries daily;
• Identifying customer needs and responding accordingly following established processes;
• Collaborating with internal departments to meet customer needs and adhere to brand guidelines;
• Assisting the e-commerce department during peak periods;
• Performing other tasks as required.

WHAT YOU’LL NEED:

• Fluent in both English and French, written and spoken. Knowledge of Spanish is a strong asset;
• Experience in a fast-paced retail, sales, or call center environment;
• Exceptional verbal and written communication skills;
• A positive attitude and customer-focused approach;
• Strong computer skills, including Microsoft Office (Word, Excel), and strong typing skills;
• Comfort with assessing customer needs via phone and email;
• Good interpersonal skills and ability to work independently and in a team;
• Strong leadership skills and results orientation;
• Ability to multitask in fast-paced and sensitive situations;
• Availability to work from Ardene's Head Office in Laval during weekdays and from home on weekends;
• Willingness to work weekends during busy periods.

GROW WITH US!

We are proud that our people are at the heart of everything we do—from in-store staff to head office teams, including design, marketing, digital, and operations. Ardene is a creative hub committed to fostering a vibrant, energetic environment.

Join our fun and dynamic team and start your career with one of North America's top retail chains!

Ardene is an equal opportunity employer, committed to non-discrimination based on race, gender, age, disability, or other protected characteristics. Accommodations are available upon request for candidates with disabilities during all stages of the recruitment process.