Dispatcher/Scheduler — Customer‑Focused Tech Role

AFL Telecommunications, LLC; Calgary, Surrey; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading telecommunications company in Calgary is seeking a Dispatcher/Scheduler to efficiently manage the dispatch of field technicians. The role involves interacting with clients, handling high volumes of calls, and providing exceptional customer service. Candidates should have experience in a call center environment, strong computer skills, and be detail-oriented. AFL promotes a dynamic, supportive environment with opportunities for growth and diversity.

Benefits

Hourly wage + up to 4% RRSP matching

Paid annual vacation

Medical, dental, and vision coverage

Access to Employee Family Assistance Program

Annual merit increases

Professional development opportunities

Qualifications

• 1+ years' experience in customer service or high-volume call center.
• Experience in dispatch or similar roles is a plus.
• Strong written and verbal English communication skills.

Responsibilities

• Dispatch field technicians upon customer request.
• Handle high volumes of inbound and outbound calls.
• Create reports for the AFL dispatch.

Skills

Customer service

Multitasking

Interpersonal skills

Analytical thinking

Attention to detail

Flexibility

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

ClickSoftware

Job description

A leading telecommunications company in Calgary is seeking a Dispatcher/Scheduler to efficiently manage the dispatch of field technicians. The role involves interacting with clients, handling high volumes of calls, and providing exceptional customer service. Candidates should have experience in a call center environment, strong computer skills, and be detail-oriented. AFL promotes a dynamic, supportive environment with opportunities for growth and diversity.