Entry-Level Call Center Specialist (In/Outbound Support)

MCI; Nova Scotia; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading tech-enabled business services company is seeking enthusiastic Call Center Representatives in Nova Scotia. This role involves supporting inbound and outbound customer service, providing technical support, and promoting products for well-known clients. Ideal candidates will have strong communication skills and a dedication to delivering exceptional customer experiences. With comprehensive training offered, no prior experience is necessary, but a positive and driven attitude is essential. Join us to grow within a valued team and contribute to a thriving business culture.

Benefits

Paid training

Medical, dental, and vision insurance

Paid time off

Flexible schedules

Casual dress code

Qualifications

• Must be 18 years or older.
• Strong communication and organizational skills required.
• Typing speed of 20+ WPM expected.
• Reliable and punctual work habits necessary.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer issues on the first call.
• Guide customers through product options and solutions.
• Document customer interactions accurately.

Skills

Strong communication skills

Organizational skills

Customer service mindset

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

A leading tech-enabled business services company is seeking enthusiastic Call Center Representatives in Nova Scotia. This role involves supporting inbound and outbound customer service, providing technical support, and promoting products for well-known clients. Ideal candidates will have strong communication skills and a dedication to delivering exceptional customer experiences. With comprehensive training offered, no prior experience is necessary, but a positive and driven attitude is essential. Join us to grow within a valued team and contribute to a thriving business culture.