Sales Center Agent - Bilingual French Canadian/English

Strategic Storage PM Canada, ULC; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading self-storage company in Toronto is hiring a Bilingual Call Center Agent to assist customers with their storage needs. This role involves receiving inbound sales calls, making recommendations, and following up on inquiries. The ideal candidate is proficient in both French Canadian and English, has strong problem-solving abilities, and is sales-driven. Offering competitive pay between $18.00 and $19.00 per hour plus a monthly bonus incentive, this fully remote position also includes health insurance and paid time off.

Benefits

Monthly Bonus Incentive Plan

Health insurance including medical, dental and vision

Life and Disability Insurances

Paid Time Off & Paid Holidays

Work from home

Qualifications

• Proficiency in both French Canadian and English is required.
• Sales driven with a can-do attitude.
• Ability to build relationships (both internal and external).

Responsibilities

• Receive inbound sales calls from customers and recommend storage units.
• Overcome objections to obtain reservations.
• Work with existing customers by answering questions and taking payments.
• Make outbound calls to follow up on rental reservations.
• Meet personal/team qualitative and quantitative targets.

Skills

Customer-centric

Sales driven

Bilingual (French Canadian & English)

Excellent communication

Problem-solving

Multi-tasking

Job description

Career Opportunities with Strategic Storage PM Canada, ULC

A great place to work.

Call Center Agent - Bilingual (French Canadian & English)

SmartStop® Sales Center Agents receive inbound sales calls from customers and assist them by making appropriate recommendations for their storage needs, answering their questions, and taking payments. Sales Center Agents also make outbound calls to follow up on inquiries and rental reservations.

Essential Job Functions and Responsibilities

• Receive inbound sales calls from customers; understand their storage needs and recommend an appropriate storage unit.
• Ability to overcome any objections in order to obtain a reservation for a storage unit or rent the unit over the phone.
• Work with existing customers by answering questions, taking payments, and resolving concerns.
• Make outbound calls to follow up on rental reservations.
• Meet personal/team qualitative and quantitative targets.
• Perform duties assigned by Supervisor(s).

Qualifications

• Customer-centric.
• Sales driven with a can-do attitude.
• Proficiency in both French Canadian and English is required.
• Excellent verbal, phone, and email communication.
• Ability to build relationships (both internal and external).
• Good problem‑solving abilities.
• Multi‑tasking is a must.

Benefits

• Monthly Bonus Incentive Plan
• Health insurance including medical, dental and vision
• Life and Disability Insurances
• Paid Time Off & Paid Holidays
• Work from home

About SmartStop Self Storage

SmartStop® is a growing organization with tremendous opportunities available. We offer competitive salaries, bonuses, and benefits in a FULLY REMOTE position. Starting at $18.00 - $19.00/hour depending on experience + Bonus.

Company Profile

Strategic Storage PM Canada, ULC, DBA SmartStop® Self Storage, is a diversified real estate company in the self-storage industry, operating in the US and Canada. In addition, SmartStop was recently awarded Newsweek’s Best Customer Service 2021 & 2022 among Storage Center companies.

Diversity & Inclusion

SmartStop® Self Storage is committed to diversity, equity, and inclusion. We believe in fostering an environment of inclusion and seek contributors from all backgrounds to join our dynamic team.