Inbound Call Center Agent - Growth & Training

MCI; Nova Scotia; Hybrid; CAD 32,000 - 42,000; Full time

Job summary

A leading tech-enabled business services company in Nova Scotia is hiring Call Centre Representatives. This role involves handling inbound and outbound calls, supporting customers through sales processes. Ideal candidates should be 18+, possess a high school diploma, have excellent communication skills, and be reliable. Both full-time and part-time options are available with training provided. Benefits include paid time off, health coverage, and a fun work environment.

Benefits

Paid Time Off

Health Benefits

Career Growth

Paid Training

Fun, Engaging Work Environment

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Handle inbound and outbound contacts in a courteous and professional manner.
• Ensure first call resolution through problem-solving and effective call handling.
• Attend meetings and training to stay updated on changes.

Skills

Excellent organizational, written, and oral communication skills

Basic knowledge of Microsoft Office Suite

Customer service orientation

Conflict resolution skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

A leading tech-enabled business services company in Nova Scotia is hiring Call Centre Representatives. This role involves handling inbound and outbound calls, supporting customers through sales processes. Ideal candidates should be 18+, possess a high school diploma, have excellent communication skills, and be reliable. Both full-time and part-time options are available with training provided. Benefits include paid time off, health coverage, and a fun work environment.