Call Center Agent - Hybrid

Tait Communications; Dartmouth; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading virtual receptionist service provider is seeking passionate individuals for its 24/7 customer service team in Dartmouth, Nova Scotia. The role offers a flexible work arrangement splitting time between the office and home. Key responsibilities include answering calls and managing data entry. Ideal candidates will have strong communication skills and be comfortable in a fast-paced environment. Compensation starts at $18.50 per hour and includes a comprehensive benefits package. Apply today to join our vibrant team!

Benefits

Medical, dental, vision benefits

Paid time off

RRSP with company matching

Qualifications

• Typing speed of at least 35 words per minute.
• Strong English language skills, both verbal and written.
• Ability to understand spoken information accurately.

Responsibilities

• Answer calls and provide exceptional service to clients.
• Split time between office and home after initial training.
• Manage data entry based on verbal information given.

Skills

Exceptional communication skills

Positive and outgoing personality

Ability to work fast-paced environment

Job description

TigerTel is seeking passionate individuals to join our vibrant 24/7 answering service team in Dartmouth, Nova Scotia. We offer a rewarding work environment with a flexible work-life balance.

About Us

TigerTel is a leading provider of virtual receptionist services, dedicated to delivering exceptional customer experiences. We operate 24/7/365, ensuring that our clients always have a friendly and knowledgeable professional available to answer their calls. Our team of dedicated receptionists is committed to providing personalized service that exceeds expectations. We offer a variety of services, including call answering, appointment scheduling, message taking, and more. Join us and become part of a dynamic and supportive team that is passionate about making a positive impact on our clients' businesses.

We are seeking highly motivated and personable individuals. The ideal candidate will possess exceptional communication skills, both written and verbal, and a strong work ethic. Additionally, they should be comfortable working in a fast-paced environment and have a positive and outgoing personality. Experience in customer service or administrative roles is preferred, but not required. If you are a team player who enjoys helping others and making a positive impact, we encourage you to apply.

Minimum Requirements

• Typing Speed: 35 words per minute
• Audio Comprehension: Ability to accurately understand spoken information
• Language Skills: Strong English language skills both verbal and written, including pronunciation, proper spelling, grammar, and punctuation
• Data Entry: Accurate data entry based on verbal information given

Here’s what you can expect

• Schedules: Enjoy a 4-day work week with a set schedule (Sat or Sun required each week). Holiday work in general is essential. Our office is open from 8:00AM-11:30 PM AST and we are looking for those that can work within this availability
• Office/Work From Home: Get the best of both worlds! After your initial training and development period, you'll split your time between two days in the office and two days working from the comfort of your home. We provide all the equipment you need!
• Fast-paced Customer Service: You'll be the friendly voice on the line, answering calls and providing exceptional service to our clients. This is a pure customer service role - no sales pressure here!
• Strong Support System: We're all about positive vibes! Expect a friendly and supportive environment with great management and team members.
• Competitive Compensation: We offer an hourly rate of $18.50, along with a comprehensive benefits package including medical, dental, vision, paid time off, and an RRSP with company matching.

Apply today and become part of the TigerTel family!

TigerTel is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.