Onsite Call Center Agent: Inbound/Outbound Support & Sales

MCI; Nova Scotia; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading tech-enabled business services company is looking for entry-level onsite call center representatives in Nova Scotia. The role involves handling inbound inquiries and making outbound calls to assist with customer service and sales projects. Ideal candidates should have excellent communication skills and a willingness to learn, with competitive compensation and bonus plans offered. Apply today to join a globally recognized organization focused on providing exceptional customer experiences.

Benefits

Paid Time Off

Health Benefits

Life Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Qualifications

• Must be 18 years of age or older.
• The ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first call resolution through problem solving and effective call handling.
• Accurately document and process customer claims in appropriate systems.

Skills

Excellent organizational, written, and oral communication skills

Ability to evaluate, troubleshoot, and follow up on customer issues

Customer service orientation

Conflict resolution and problem-solving skills

Ability to multi-task and stay focused

Strong team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

A leading tech-enabled business services company is looking for entry-level onsite call center representatives in Nova Scotia. The role involves handling inbound inquiries and making outbound calls to assist with customer service and sales projects. Ideal candidates should have excellent communication skills and a willingness to learn, with competitive compensation and bonus plans offered. Apply today to join a globally recognized organization focused on providing exceptional customer experiences.