Underwriting Team Manager – Personal Lines (Western Canada) - HYBRID

DGA Careers; Calgary; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A national insurance firm is seeking an experienced Personal Lines Underwriting Team Leader for its Calgary office. The ideal candidate will possess over 7 years of underwriting experience and demonstrated capabilities in mentoring teams, improving operational efficiencies, and achieving service excellence in a hybrid work environment. This role offers competitive compensation, including salary and benefits.

Benefits

Comprehensive benefits package

Incentive opportunities

Qualifications

• 7+ years of Personal Lines underwriting experience.
• Experience managing or coaching underwriting teams.
• Strong understanding of underwriting principles and risk assessment.

Responsibilities

• Lead and mentor a team of Personal Lines underwriters.
• Drive culture of accountability and service excellence.
• Ensure underwriting practices align with profitability targets.
• Collaborate to improve workflow efficiencies.
• Monitor performance metrics for operational outcomes.

Skills

People-focused leadership

Underwriting excellence

Analytical skills

Problem-solving

Communication

Education

Post-secondary education

CIP designation (or working toward it)

Job description

An established national insurer is seeking an experienced and people-focused leader to join their Western Canada Personal Lines underwriting team. This is a fantastic opportunity for a results-oriented professional who is passionate about underwriting excellence, coaching and developing talent, and delivering a top-tier broker experience.

Key Responsibilities

• Lead, mentor, and support a team of Personal Lines underwriters across multiple locations in Alberta.
• Drive a culture of accountability, service excellence, and continuous improvement.
• Ensure underwriting practices align with risk appetite, profitability targets, and service standards.
• Collaborate with internal stakeholders to improve workflow efficiencies and support broader business initiatives.
• Monitor performance metrics and use data insights to enhance decision-making and operational outcomes.
• Participate in talent management activities including recruitment, performance reviews, and team development planning.
• Provide clear communication of underwriting direction, procedural updates, and team expectations.
• Occasional travel within Canada for team engagement and planning purposes.

Qualifications

• Minimum 7 years of Personal Lines underwriting experience; exposure to specialty products is a bonus.
• Prior experience managing or coaching underwriting teams is required.
• Strong understanding of underwriting principles, risk assessment, and operational workflows.
• Post-secondary education and/or CIP designation (or working toward it) preferred.
• Excellent communication, analytical, and problem-solving skills.
• Ability to thrive in a hybrid work environment with both performance and service KPIs.
• Preference for candidates based in Calgary; strong candidates from Edmonton may be considered.
• Client is open to strong broker profiles.

Compensation

This role offers a very competitive total compensation program, including salary, incentive opportunities, and a comprehensive benefits package.