Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Windsor; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service firm in Windsor, Canada, is seeking candidates for a remote customer support role. The position offers a base salary of $21.49 per hour, performance-based incentives, and comprehensive benefits. Responsibilities include providing technical support and maintaining customer relations. Candidates should have at least one year of customer service experience and a high school diploma. This role is perfect for individuals who thrive in fast-paced environments and are eager to advance their careers.

Benefits

Base salary with performance incentives

Comprehensive benefits including dental and vision insurance

Opportunities for career advancement

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong problem-solving skills and proficiency in fast-paced multi-tasking.

Responsibilities

• Provide inbound customer support using a structured call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Maintain a broad knowledge of client products, including smartphones and tablets.

Skills

Customer service experience

Problem-solving skills

Multi-tasking proficiency

Education

High school diploma or GED

Tools

Knowledge of iOS and/or MacOS

Job description

Overview

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity

• Base salary of $21.49 per hour, plus performance-based incentives
• Opportunities for career advancement, with 80% of managers promoted from within
• Work from home convenience, allowing for a flexible work environment
• Comprehensive benefits including medical, dental, and vision insurance, as well as a retirement savings plan
• Paid training and a daily pay enrollment option for early access to earnings
• Inclusive company culture with networking opportunities and wellness programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a structured call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track and document customer interactions in databases
• Maintain a broad knowledge of client products, including smartphones and tablets
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem-solving skills and proficiency in fast-paced multi-tasking
• A quiet, distraction-free home environment and reliable high-speed internet

How to Stand Out (Preferred Qualifications)

• Technical support experience is preferred
• Familiarity with iOS and/or MacOS or comparable technology
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies
• Experience in building customer relationships

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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