Technical & Customer Support Specialist (Biotechnology Cell Culture)

Applied Biological Materials Inc; Richmond; On-site; CAD 60,000 - 80,000; Full time

Job summary

A dynamic biotech firm in Richmond, BC is seeking a Technical & Customer Support Specialist to provide scientific assistance on cell culture products. The ideal candidate will hold a Master's degree in a relevant Life Science field, have strong customer service skills, and a proven ability for problem-solving. This role emphasizes rapid career growth within the company and requires onsite presence from day one.

Qualifications

• Expertise in cell biology troubleshooting and knowledge of plasmid construction desirable.
• 1+ years customer service experience, preferably in biotech.
• Excellent verbal and written communication skills.

Responsibilities

• Provide scientific and technical support to customers.
• Generate quotes for customized biotech services.
• Document product issues accurately.

Skills

Cell culture expertise

Customer service experience

Problem-solving skills

Communication skills

Education

Masters or PhD in Life Science

Job description

Overview

Applied Biological Materials Inc. (abm) is a Vancouver-based biotech company that develops and markets cutting-edge research reagents to the life science and biotech communities. As part of our rapid business expansion, we are seeking a highly skilled Technical & Customer Support Specialist with expertise in cell culture to join our team. This is an exciting opportunity for fast-track career growth within a dynamic, diverse, and innovative environment.

Salary: $60-80K depending on qualifications and experience

Responsibilities

• Provide expert scientific and technical support on cell culture-related products to customers via email and phone.


• Generate price quotations for customized biotech services.


• Accurately and precisely document product issues


• Analyze, troubleshoot, and guide customers to resolve technical issues effectively.


• Liaise with production teams and proactively contribute ideas to enhance customer satisfaction and product performance.


• Proactively upsell and cross-sell relevant products and services based on customer needs and product knowledge.


• Analyze and propose solutions to complex or non-standard issues requiring creative and analytical thinking.


• Perform other technical and customer support-related tasks as needed.

Qualifications

• Education : Masters degree (or higher) in a relevant Life Science field (e.g., Cell Biology, Microbiology, Biochemistry, Biology). PhDs are welcome to apply.


• Expertise : Strong publication record and extensive experience in cell biology troubleshooting. Knowledge of plasmid construction, recombinant DNA technology (e.g., CRISPR, viral transduction) is a plus.


• Customer Service : Passion for customer satisfaction with at least 1 year of experience in customer service, ideally in the research reagent or biotech industry. Ability to upsell and cross-sell products and services effectively.


• Problem-Solving : Proven ability to troubleshoot independently using a methodical and analytical approach.


• Communication Skills : Excellent verbal and written English communication skills.


• Personal Attributes : Fast learner, proactive, adaptable, detail-oriented, and results-driven. Positive attitude with a strong sense of responsibility and accountability.


• Time Management : Ability to act quickly and efficiently to customer needs. Strong time management and organizational skills with the ability to multitask and thrive in a fast-paced environment.

Work Location

• Onsite at our headquarters in Richmond, BC.


• The successful candidate must be available to start onsite from the first day of employment. No relocation allowance will be provided.


• We thank all applicants for interest in abm and the role. Only shortlisted candidates will be contacted.