Sr Platform Specialist

Rogers Communications, Inc.; Calgary; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading Canadian telecommunications company is seeking a Sr Platform Specialist in Calgary, AB. The role involves planning and supporting Virtualization and Storage environments, managing patching and security. The ideal candidate possesses strong communication skills, an understanding of Security concepts, and experience with NetApp. This full-time position offers a competitive salary, annual bonuses, and comprehensive benefits including health plans and employee discounts.

Benefits

Competitive salary & annual bonus

Flexible health and dental benefits

Discounts on various services

Paid time off for volunteering

Wellness Programs

Qualifications

• Strong understanding of core concepts in VMware and NetApp Storage.
• Ability to independently deliver on enterprise program tasks.
• May engage in Service Requests/Incidents/Changes/Problems.

Responsibilities

• Responsible for patch management and related security agents.
• Accountable for analytics, capacity, and performance of the virtualization environment.
• Provide 3rd line level support for incidents and issues.

Skills

Excellent verbal and written communication skills

Understanding of Security and Cyber Security concepts

Knowledge of and experience using and supporting NetApp

Strong skills in troubleshooting/support

Tools

VMware

NetBackup

vSAN

Job description

Sr Platform Specialist

This position is located in Calgary, AB.

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we’re looking for:

The Sr. Platform Specialist will have a focus on planning and supporting our Virtualization (VMware, VCF, NSX) and Storage environments (NetApp, vSAN) running on various platforms (Cisco, HP, IBM, Lenovo) while adding valuable support to the Backup (NetBackup, Commvault) environments supported by the Platform Services Team.

What you’ll do:

• Responsible for delivering patch management and related security agents to all infrastructure assets
• Accountable for reporting and service metrics including analytics, capacity, and performance of the virtualization environment as requested by leadership
• Participate in triage and root cause analysis
• Participate in establishing an annual Performance Management Plan (PMP) for career development
• Provide infrastructure technology platform expertise in the delivery of Rogers technology projects and initiatives
• Provide 3rd line level support to Server Operations teams with incidents and issues related to all infrastructure platforms
• Participate as a key member of the Vulnerability Management program team
• Create and maintain support documentation for processes like patching and hardware deployments
• Assist with the identification of server assets, versions, patch levels, agent status
• Build reporting functionality and self-serve capability in vRealize (vRops). Maintain ongoing compliance reporting for application of agents and patches to support the various projects within the program
• Serve as escalation resource and represent the team on infrastructure and application integration issues as related to installs of agents, patching deployments, or any other project related work
• Support the infrastructure environment through standard ITSM processes
• Provide input based on technical expertise and have a strong understanding of industry best practices

What you bring:

• Excellent verbal and written communication skills to effectively interact with end users, team members, other groups and vendors
• Keen interest and understanding of Security and Cyber Security concepts, and how they pertain to the infrastructure landscape
• Knowledge of and experience using and supporting NetApp
• Ability to independently take on work to deliver the enterprise program which requires a strong understanding of core concepts in VMware, Azure Stack HCI, NetApp Storage and backup technologies
• Strong skills in troubleshooting/support, and an ability to stay calm under pressure
• May be expected to engage on Service Requests/Incidents/Changes/Problems that are escalated to the team in ServiceNow both regarding program activities or regular day-to-day as time permits
• After business hours or evening or weekend shifts may be required as patching is often completed after hours for systems/servers
• Participate in team on-call rotations (24 x 7) and workday escalations involving complex problem-solving for incident resolution

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive and flexible health and dental benefits, pension plan, RRSP, TFSA, and stock matching programs
• Discounts: Up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores
• Paid time off for volunteering
• Company matching contributions to charities you support
• Rogers First: priority in applying to internal roles of interest
• Wellness Programs: Homewood employee and family assistance program; CBT and virtual therapy sessions; low or no-cost fitness membership with access to virtual classes

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB
Travel Requirements: None
Background Check(s) Required: Canadian Criminal Record Check
Posting Category/Function: Technology & Information Technology
Requisition ID: 319904

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Technology

Location:
Calgary, AB, CA

Being a Rogers team member comes with some great perks & benefits including:

Health and well-being benefits, donation matching, paid time off for volunteering, wealth accumulation including pension plan and employee stock options, generous employee discounts, leadership development, mentorship, and coaching programs

*available for full-time and part-time permanent employees, some restrictions apply